Hi, We are using ICM 9.0(3) , ES13 for AW/HDS & AW. Recently after the MS patch KB3059317 and KB3051768 was updated/installed , it has been found that ICM script editor crashes, and mdmp is created. I am not seeing any open caveat for this. Has any o...
Hi, PFA screen shot for the error. We have Side A/ B Sprawler's. Now as soon as we start the PG service for one of the VRU PG it throws ICM NM shutdown message. I have seen the configurations, ran PG setup & other IP settings(pub & private) as well a...
Recently, there is an issue which I have encountered the issue with the DB out of sync on Logger A/B.Not sure, what has caused the DB to go out of sync. It has observed that CLGR process on Logger B is toggling between Active/Restart as seeing on NM ...
Hi,I am trying to take the backup for the presence server in the cluster. I could take the backup for Primary server but for secondary server, got the message saying secondary server is not reachable from primary. Secondary server isnot pingable fro...
Hi,Can we restore the CUCM to factory settings thru BARS.I checked the link for restoring where in its mention about restoring CUCM in following scenariosRestoring Node or Cluster to a Last Known Good Configuration (No Rebuild) Restoring the First No...
I believe you can run the query to determine if calls were queue to particular skill group or it was abandoned to agent. PFB
select Call_Type.EnterpriseName,Call_Type_Real_Time.RouterCallsQNow,Call_Type_Real_Time.RouterCallsAbandToAgentToday
FROM Cal...
Check for peripheral id/Logical Id value on PGsetup, also persistent route as part of diff VLAN, Verify NIC values.I am having 3 pg on the sprawler and becoz of limitation, it had the port conflict on either side pg, hence PG's were getting shutdown...
Hello Omar, Yes, persistent routes are there & correct. Also Packet Sent/receive look good. One thing I wanted to know here is : do we have limitation on Sprawler for not having more than 2 PG per server? So if 3rd PG is configured on the server it w...
Did you meant PG setup or Websetup ?PG setup won't have such options.However, in websetup I have 'Reboot Machine on Error ' as disabled which is under Router options and logger additional opt.
I am sure some thing some where some value is conflicting. Fail: State Transfer Overseer EMTListen failed. Last API Error [10048]: Only one usage of each socket address (protocol/network address/port) is normally permitted.12:36:20:616 PG3B-mds Fail...
