Take a look to the following link: http://www.cisco.com/en/US/tech/tk1077/technologies_tech_note09186a0080094c33.shtml ... View more

Please see below the places in callmanager administration where you can configure caller ID: ------------------------------------------------------ 1) "Directory Number Configuration" page. Scroll down to "External Phone Number Mask". Enter here the number that you want to send to the PSTN. Then click on "update" at the top of the page. You have to repeat this same procedure for the other extensions configured for this IP Phone (if you want to send those numbers also to the PSTN). ------------------------------------------------------ 2) "Route Pattern Configuration" page. Locate the route pattern that you are using for doing calls to the PSTN. Scroll down to the "Calling Party Transformations" section. - If you check the "Use Calling Party's External Phone Number Mask" checkbox, you will use the number that you configured in the "Directory Number Configuration" page as caller ID. - If you uncheck that checkbox, then you can configure the "Calling Party Transform Mask". Just enter here a number like, as an example, 978858xxxx (callmanager will fill out the xxxx with phone's 4-digit extension). ------------------------------------------------------ 3) "Route List Detail Configuration" page. Go to the "Calling Party Transformations" section. "Use Calling Party's External Phone Number Mask" > if you set it to "on", you will use the number that you configured in the "Directory Number Configuration" page as caller ID. If you set it to "off", then you need to configure the "Calling Party Transform Mask" (next line on this same page). The setting that you use here will override the settings that you configured in the "Route Pattern Configuration" page. You configure the "Calling Party Transform Mask" here in the same way as explained for the "Route Pattern Configuration" page. ------------------------------------------------------ 4) "Gateway Configuration" page. Go to the Gateway and select the PRI that you are using for outgoing calls. Under 'Outbound Calls' you should see the Caller ID DN field. In here you can configure also the Caller ID. ------------------------------------------------------ In other words Caller ID works as follows: - Gateway configuration overrides everything else. - Route List configuration overrides the Route Pattern and the Directory Number Configuration. - Route Pattern overrides only the Directory Number configuration. ... View more

Being an ex-TAC SE myself I can tell you that if it hasn't been properly tested by the Business Unit and documented is like it does not work for us or that it is not supported, but that does not actually mean that "it will not work at all". As I told you I have tested it but not with CUC 7.0 but I guess that it should work too. ... View more

You can use Adminutility tool to reset the Private password phrase, this tool only runs on the Publisher and needs to be done after hours since it stops services; here is the path and the steps to run it. C:\ProgramFiles\Cisco\Bin\adminutility.exe Log into the utility as Administrator and select the very top checkbox to select all accounts. Then go to Options and Set new password It will ask you for the password phrase, and the tool will run, everything keeps working fine after the tool finishes. ... View more

Indeed you need more resources, what is the output of a 'show voice dsp' and also froma 'show dspfarm all' ... View more