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I have a question about the documentation for Unity 4.0 Lotus/Domino integration. One of the requirements I read prior to installing Unity was that the Unity server be placed in the same AD domain as the Domino server. The issue I have is that the cu...
Hi all,I have set up Unity 3.02 and CM 3.1.2c it is working pretty well except for a small issue. It seems that PSTN callers comming from the MGCP gateway can hear the greating but Unity times out and no message is recorded when trying to leave a mes...
Tom,All you need to do is define the correct dial peers in the gateways. The call manager will set up the fax call in the gateway and get out of the way.The Xmedius server does not have to talk to the call manager at all, just the gateway.It would lo...
MD,I like Integrated Research because of the Prognosis Management tool which happens to have a VOIP network Assessment tool that come with it for no extra charge. If you were going to spend the money I would look at the Prognosis tool and get more ba...
We are experiencing a simular issue with a customers we deployed. We have a small IVR that puts the user on hold in the queue and plays a message every 60 seconds advising them of there hold time and giving them an option out to voicemail after 3 min...
Eric,This sounds more like a traditional hunt group than an ACD agent? This would never put the customer in a queue and also allow them to utilize the call park and call pick features. Plus in 4.0 the word is that the Hunt Group feature has been chan...
