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I've got a problem at the Customer's IPCC Enterprise 7.2.About 2,5% of calls in the welcome script fail at the Translation Route to VRU step (basically one of the first steps in the script) and a translation route time-out event is shown in Router wi...
Hi,We have a SIP Proxy that relies on redirecting for load balancing. So, when the phone sends an INVITE message (To: <sip:contact@IP;user=phone>) proxy responds with a "302: Moved Temporarily" and provides new Contact: <sip:contact@IP:5061>, trying ...
We have a 2621 connected to PBX over PRI and two H.323 (H.450 capable) endpoints. When trying to transfer a POTS->VoIP call from one endpoint to another the router fails to do this. The debug of the attempt:20:51:58: cc_api_call_facility(vdbPtr=0x81E...
What solution did you use, if you don't mind me asking?As far as CUBE goes, I think I have the answer. It can be done only using 2 transcoders.CUBE can't add or remove transcoder mid-call, and while CUCM can add a transcoder during transfers it seems...
I wonder if anyone have found an answer to this problem. I'm having the same issue and currently can't make it work with neither CUBE registered transcoder nor CUCM registered transcoder.
I've found the source of the problems - it is the second IVR. All the timeouts happen because it rejects some calls. First IVR, on the other hand, doesn't do that.Most of the rejects have the reason code/contact disposition of 7 (Trigger Timeout), bu...
So, I've tracked the failing calls down and the problem is with Route Points - the calls are failing because CCM drops them. The call does not even get to the CTI Port, but is dropped because the RP is busy. The same RPs are used successfully in othe...
Thanks, GeoffOk, I could find the calls in the OPC trace. It's a Generic PG for both CCM and IVR, so everything is in one OPC process. I'm attaching an output of a bad call from the OPC process.So, I'm not getting any reaction from IVR on this call -...