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This is a PCCE/Finesse 12.0 environment and with the stock gadgets agents are unable to see how many calls they've handled for the day. I created and saved a Agent Historical report in CUIC and am trying to get it added into Finesse so agents can se...
In a PCCE/ECE 12.0.1 environment the agents are unable to transfer chats to another agent. They can transfer to queues just fine. I've checked the ECE parameters allowing for agent to agent transfers and they are enabled. The transferring agent re...
I have a cvp studio application that is using the Rest Client element. We are seeing frequent timeout errors when making the Rest call. The Read timeout is set at 30000 currently. We're finding that sometimes the call is taking longer than that. ...
I made a copy of a UCCX Stock Report Definition (CSQ Call Distribution Summary) to modify some formatting requirements. I'd like to now import a copy of the stock report CSQ Call Distribution Summary xml so that I don't have to recreate the views and...
Has anyone tried running Finesse on a Windows 10 machine? I know it's not a supported OS on current versions of Finesse, but wondering it works. Thanks
Hey Gerry - wondering if you ever found an answer to this: In Summary - is there a undocumented agent ID parameter which you could use in CUIC to dynamically set the the Agent ID?
Are you using a CA signed of self-signed for the CVP Reporting server? I had the same issue when using a CA signed and when I switched to self-signed on the CVP Reporting server and installed on the AWs it worked.
So if you want to use Quick Responses and Quick Links for Chat in ECE 12.0 you need to buy eGain Solve? Or you can use the Data Adapter to connect to a 3rd Party where these would be hosted? Is that correct?
