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- About dchumbley
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Member since
02-04-2005
126
Posts
48
Helpful
6
Solutions
Created by
dchumbley
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
01-20-2020
09:08 AM
01-20-2020
09:08 AM
Does 12.0 ECE support installing SQL 2017 and running it in 2016 Compatibility mode?
... View more
08-06-2019
12:57 PM
Hi Ram, The readme for Finesse_12.0.1_VOS12.0.1_vmv11_v1.3.ova states this: 3.0 Deployment Options 500 HTTP or 250 HTTPS Agents: Cisco Finesse VM configuration that supports up to 500 HTTP agents or 250 HTTPS agents. Details: CentOS 6 (64-bit) CPU: 2 vCPU with 4000 MHz reservation Memory: 8 GB with 8 GB reservation Disk: 1 x 146 GB disk 2000 HTTP or 2000 HTTPS Agents: Cisco Finesse VM configuration that supports up to 2000 HTTP agents or 2000 HTTPS agents. Details: CentOS 6 (64-bit) CPU: 4 vCPU with 5000 MHz reservation Memory: 10 GB with 10 GB reservation Disk: 1 x 146 GB disk I believe the Install Guide must be incorrect as the 12.0 VOS systems are changing to CentOS
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Created by
dchumbley
in Contact Center
in Contact Center
06-24-2019
01:06 PM
06-24-2019
01:06 PM
At the Tech Summit, Cisco stated only one large report, 25k row schedule could be scheduled at any time, so it's still very limited in usefulness.
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Created by
dchumbley
in Contact Center
in Contact Center
04-15-2018
06:43 AM
04-15-2018
06:43 AM
Where did you find the eval license at?
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02-06-2018
12:54 PM
I have a cvp studio application that is using the Rest Client element. We are seeing frequent timeout errors when making the Rest call. The Read timeout is set at 30000 currently. We're finding that sometimes the call is taking longer than that. Currently when this time expires the call is dropped. In the events on the Rest Client element I configured an event for java.net.SocketTimeoutException and one for java.lang.Exception thinking that would allow the call to continue on instead of getting dropped. I must not have my Event set correctly though given the call drop. The error log is below. I'm wondering what I should set the Error Event as to capture this correctly and not drop the call? On the other side we realize this REST call shouldn't take that long and are working on that as well, but still want/need to figure out what to do if the Read timeout occurs. Thanks! .1517949183121.604516.GetProductsById,02/06/2018 14:33:33.793, The error was: A built-in element encountered an exception of type com.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutException: Read timed out com.audium.server.AudiumException: A built-in element encountered an exception of type com.sun.jersey.api.client.ClientHandlerException. at com.audium.server.voiceElement.ActionElementBase.service(ActionElementBase.java:416) at com.audium.server.controller.Controller.goToAction(Controller.java:4363) at com.audium.server.controller.Controller.goToElement(Controller.java:3999) at com.audium.server.controller.Controller.continueCall(Controller.java:3679) at com.audium.server.controller.Controller.doPost(Controller.java:1099) at javax.servlet.http.HttpServlet.service(HttpServlet.java:648) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:522) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1095) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:672) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1502) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1458) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) Caused by: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutException: Read timed out at com.sun.jersey.client.urlconnection.URLConnectionClientHandler.handle(URLConnectionClientHandler.java:151) at com.sun.jersey.api.client.Client.handle(Client.java:648) at com.sun.jersey.api.client.WebResource.handle(WebResource.java:680) at com.sun.jersey.api.client.WebResource.access$200(WebResource.java:74) at com.sun.jersey.api.client.WebResource$Builder.get(WebResource.java:507) at com.audium.server.action.rest.client.RestClientUtil.doGet(RestClientUtil.java:449) at com.audium.server.action.rest.client.RestClientUtil.executeAPI(RestClientUtil.java:314) at com.audium.server.action.rest.client.RestClientAction.doAction(RestClientAction.java:280) at com.audium.server.voiceElement.ActionElementBase.service(ActionElementBase.java:390) ... 26 more Caused by: java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.read(SocketInputStream.java:152) at java.net.SocketInputStream.read(SocketInputStream.java:122) at java.io.BufferedInputStream.fill(BufferedInputStream.java:235) at java.io.BufferedInputStream.read1(BufferedInputStream.java:275) at java.io.BufferedInputStream.read(BufferedInputStream.java:334) at sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:687) at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:633) at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1323) at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:468) at com.sun.jersey.client.urlconnection.URLConnectionClientHandler._invoke(URLConnectionClientHandler.java:249) at com.sun.jersey.client.urlconnection.URLConnectionClientHandler.handle(URLConnectionClientHandler.java:149) ... 34 more .1517949183121.604516.GetProductsById,02/06/2018 14:33:33.871,A VoiceXML error occurred of type "error.badfetch" .1517949183121.604516.GetProductsById,02/06/2018 14:33:33.871,An error has occurred.
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Labels:
Created by
dchumbley
in Contact Center
in Contact Center
01-25-2018
01:07 PM
01-25-2018
01:07 PM
Thanks Janine. We got it working finally as you mentioned with this: importPackage(com.audium.server.cvpUtil); var val= {Data.Element.RestElementName.response_body}; (using your rest client element data) var path = "$[0].Email"; JSONPathUtil.eval( val, path); It wasn't able to parse the field with the escape characters (\) in the json response. Once we removed those everything worked.
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Created by
dchumbley
in Contact Center
in Contact Center
01-18-2018
10:39 AM
01-18-2018
10:39 AM
Thanks Janine. Now I'm getting a different error when executing the Set Value element. I created the local variable, localEmail. In the value field I entered: importPackage(com.audium.server.cvpUtil); var val={Data.Element.SWIDRestCall.response_body}; var path = "$[0].Email"; JSONPathUtil.eval(val,path); where SWIDRestCall is the name of my RestClient node. The error log shows this: 10.110.107.157.1516298695951.507369.TestSWIDLookup,01/18/2018 12:05:05.779, The error was: A built-in element encountered an exception of type com.audium.server.AudiumException. Java Script Execution error The root cause was: javax.script.ScriptException: sun.org.mozilla.javascript.internal.WrappedException: Wrapped java.lang.IllegalArgumentException: Invalid container object (<Unknown source>#4) in <Unknown source> at line number 4 com.audium.server.AudiumException: A built-in element encountered an exception of type com.audium.server.AudiumException. at com.audium.server.voiceElement.ActionElementBase.service(ActionElementBase.java:416) at com.audium.server.controller.Controller.goToAction(Controller.java:4363) at com.audium.server.controller.Controller.goToElement(Controller.java:3999) at com.audium.server.controller.Controller.continueCall(Controller.java:3679) at com.audium.server.controller.Controller.goToElement(Controller.java:4095) at com.audium.server.controller.Controller.continueCall(Controller.java:3679) at com.audium.server.controller.Controller.doPost(Controller.java:1099) at javax.servlet.http.HttpServlet.service(HttpServlet.java:648) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:522) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1095) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:672) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1502) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1458) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) Caused by: com.audium.server.AudiumException: Java Script Execution error at com.audium.server.action.setvalue.SetValueAction.executeJavaScript(SetValueAction.java:180) at com.audium.server.action.setvalue.SetValueAction.processLocalVariable(SetValueAction.java:142) at com.audium.server.action.setvalue.SetValueAction.doAction(SetValueAction.java:111) at com.audium.server.voiceElement.ActionElementBase.service(ActionElementBase.java:390) Here's a snippet from the activity log shows this: 10.110.107.157.1516298695951.507369.TestSWIDLookup,01/18/2018 12:05:02.732,SWIDRestCall,enter, 10.110.107.157.1516298695951.507369.TestSWIDLookup,01/18/2018 12:05:05.764,SWIDRestCall,data,Body,"[{\"CustomerId\":\"39266\"\"SubsidiaryId\":\"1\"\"CurrencyId\":null\"CategoryId\":null\"PriceLevelId\":null\"TaxRegNumber\":null\"CompanyName\":\"Support Systems\"\"Email\":\" jdoe@support.com \"\"BusinessEmail\":\" jdoe@work.com \"\"Phone\":null\"Accounts\":[{\"SiteId\":1\"UserName\":\"39266\"\"Password\":\"2497\"\"IsForceReset\":false}]\"ExternalId\":null\"IsResellerId\":null\"Type\":null\"InternalUser\":false\"IsPerson\":false\"InternalId\":1867\"FirstName\":\"Joe\"\"MiddleName\":null\"LastName\":\"Doe\"\"DefaultAddress\":null}]" 10.110.107.157.1516298695951.507369.TestSWIDLookup,01/18/2018 12:05:05.764,SWIDRestCall,exit,done 10.110.107.157.1516298695951.507369.TestSWIDLookup,01/18/2018 12:05:05.764,Set Variables,enter, 10.110.107.157.1516298695951.507369.TestSWIDLookup,01/18/2018 12:05:05.779,Set Variables,custom,localEmail,sun.org.mozilla.javascript.internal.WrappedException: Wrapped java.lang.IllegalArgumentException: Invalid container object (<Unknown source>#4) in <Unknown source> at line number 4 10.110.107.157.1516298695951.507369.TestSWIDLookup,01/18/2018 12:05:05.779,Set Variables,exit, 10.110.107.157.1516298695951.507369.TestSWIDLookup,01/18/2018 12:05:05.779,,element,error, 10.110.107.157.1516298695951.507369.TestSWIDLookup,01/18/2018 12:05:13.529,,end,how,disconnect 10.110.107.157.1516298695951.507369.TestSWIDLookup,01/18/2018 12:05:13.529,,end,result,error 10.110.107.157.1516298695951.507369.TestSWIDLookup,01/18/2018 12:05:13.529,,end,duration,18 Any ideas on that? Thanks!
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Created by
dchumbley
in Contact Center
in Contact Center
01-18-2018
05:11 AM
01-18-2018
05:11 AM
I should have added I'm trying to get the Email, and FirstName, LastName fields out of the reponse. Also I am now seeing the response in the logs so just trying to figure out how to pull only those 3 fields. Thanks
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Created by
dchumbley
in Contact Center
in Contact Center
01-18-2018
04:32 AM
01-18-2018
04:32 AM
I'm using the REST Client node as well with the REST call set in the Endpoint URL however I'm not seeing any responses in the log. This is the response returned from Postman: "[{\"CustomerId\":\"30268\",\"SubsidiaryId\":\"1\",\"CurrencyId\":null,\"CategoryId\":null,\"PriceLevelId\":null,\"TaxRegNumber\":null,\"CompanyName\":\"ABC Support Systems\",\"Email\":\" jode@support.com \",\"BusinessEmail\":\" jode@work.com \",\"Phone\":null,\"Accounts\":[{\"SiteId\":1,\"UserName\":\"30268\",\"Password\":\"12345\",\"IsForceReset\":false}],\"ExternalId\":null,\"IsResellerId\":null,\"Type\":null,\"InternalUser\":false,\"IsPerson\":false,\"InternalId\":1867,\"FirstName\":"john\",\"MiddleName\":null,\"LastName\":"doe\",\"DefaultAddress\":null}]" I don't have anything sent in my Xpath/JSONPath. Any ideas what I may be missing here? Thanks
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12-01-2016
01:46 PM
I made a copy of a UCCX Stock Report Definition (CSQ Call Distribution Summary) to modify some formatting requirements. I'd like to now import a copy of the stock report CSQ Call Distribution Summary xml so that I don't have to recreate the views and point it to the modified report definition, but I keep getting xml errors when trying to do this. Can this be done and if so what XML do I need to change for the import to work?
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Labels:
10-13-2016
10:31 AM
#1 is the working by design. The only UI that was refreshed was the Reports tab. All others are still the old interface, at least that's what's been communicated in the TOI's and other place.
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08-17-2016
04:57 AM
Yes, I know that, but do you know what versions on UCCE it will support? I haven't seen a compatability matrix for it yet.
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08-16-2016
01:29 PM
Has anyone tried running Finesse on a Windows 10 machine? I know it's not a supported OS on current versions of Finesse, but wondering it works. Thanks
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Labels:
08-10-2016
11:59 AM
It may not be supported, but does anyone know if it works on Windows 10 with Firefox? We are upgrading a customer that is running Windows 10 and CAD 8.5 in compatability mode today which isn't supported, but works. During the upgrade they want to migrate to Finesse, but we aren't sure if it will work or not. Would prefer not to wait for 11.5.
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Created by
dchumbley
in Contact Center
in Contact Center
06-07-2016
08:22 AM
06-07-2016
08:22 AM
Any update on the Jabber gadget?
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Created by
dchumbley
in Collaboration, Voice and Video Documents
01-20-2020
01-20-2020
Does 12.0 ECE support installing SQL 2017 and running it in 2016
Compatibility mode?
08-06-2019
Hi Ram, The readme for Finesse_12.0.1_VOS12.0.1_vmv11_v1.3.ova states
this: 3.0 Deployment Options50...
06-24-2019
At the Tech Summit, Cisco stated only one large report, 25k row schedule
could be scheduled at any t...
02-06-2018
I have a cvp studio application that is using the Rest Client element.
We are seeing frequent timeou...
01-25-2018
Thanks Janine. We got it working finally as you mentioned with this:
importPackage(com.audium.server...
01-18-2018
Thanks Janine. Now I'm getting a different error when executing the Set
Value element. I created the...
01-18-2018
I should have added I'm trying to get the Email, and FirstName, LastName
fields out of the reponse.A...
01-18-2018
I'm using the REST Client node as well with the REST call set in the
Endpoint URL however I'm not se...
12-01-2016
I made a copy of a UCCX Stock Report Definition (CSQ Call Distribution
Summary) to modify some forma...
10-13-2016
#1 is the working by design. The only UI that was refreshed was the
Reports tab. All others are stil...
08-17-2016
Yes, I know that, but do you know what versions on UCCE it will support?
I haven't seen a compatabil...
08-16-2016
Has anyone tried running Finesse on a Windows 10 machine? I know it's
not a supported OS on current ...
08-10-2016
It may not be supported, but does anyone know if it works on Windows 10
with Firefox? We are upgradi...
Created by
dchumbley
in Collaboration Applications
06-14-2016
06-14-2016
I'm having the same error message on Win 7 Pro. My spark version is
1.0.0.3544. Anyone find a fix fo...
Public Statistics
| Date Registered | 02-04-2005 09:20 AM |
| Date Last Visited | 04-01-2020 04:53 AM |
| Total Messages Posted | 126 |
| Total Helpful Votes Received | 48 |
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