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About dchumbley
01-22-2021
dchumbley
Beginner
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Member since
02-04-2005
133
Posts
48
Helpful
6
Solutions
Latest Contributions by dchumbley
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Re: Finesse filterId's for CUIC report
Created by
dchumbley
in
Contact Center
08-11-2020
08-11-2020
Hey Gerry - wondering if you ever found an answer to this: In Summary - is there a undocumented agen...
Adding CUIC Agent Historical Report to Finesse
Created by
dchumbley
in
Contact Center
08-05-2020
08-05-2020
This is a PCCE/Finesse 12.0 environment and with the stock gadgets agents are unable to see how many...
ECE Agent to Agent Transfer Fails
Created by
dchumbley
in
Contact Center
06-29-2020
06-29-2020
In a PCCE/ECE 12.0.1 environment the agents are unable to transfer chats to another agent. They can ...
Re: PCCE courtesy callback internal server error
Created by
dchumbley
in
Contact Center
06-03-2020
06-03-2020
Are you using a CA signed of self-signed for the CVP Reporting server? I had the same issue when usi...
Re: Cisco ECE email knowlege base / articles
Created by
dchumbley
in
Contact Center
04-20-2020
04-20-2020
So if you want to use Quick Responses and Quick Links for Chat in ECE 12.0 you need to buy eGain Sol...
Re: CCE 12.0 now supported on Windows Server 2016
Created by
dchumbley
in
Collaboration, Voice and Video Documents
01-20-2020
01-20-2020
Does 12.0 ECE support installing SQL 2017 and running it in 2016 Compatibility mode?
Re: Finesse 11.6 to 12.0 Upgrade issue
Created by
dchumbley
in
Contact Center
08-06-2019
08-06-2019
Hi Ram, The readme for Finesse_12.0.1_VOS12.0.1_vmv11_v1.3.ova states this: 3.0 Deployment Options50...
Re: Has 8000 row limitation been rectified in CUIC 11.6 Version? If so do we have Cisco Document reference for the same?
Created by
dchumbley
in
Contact Center
06-24-2019
06-24-2019
At the Tech Summit, Cisco stated only one large report, 25k row schedule could be scheduled at any t...
Re: CVP 11.5: eval license not activated ?
Created by
dchumbley
in
Contact Center
04-15-2018
04-15-2018
Where did you find the eval license at?
Rest Call Timeout Error Handling
Created by
dchumbley
in
Contact Center
02-06-2018
02-06-2018
I have a cvp studio application that is using the Rest Client element. We are seeing frequent timeou...
Re: JSON Response from REST Client CVP 11.5
Created by
dchumbley
in
Contact Center
01-25-2018
01-25-2018
Thanks Janine. We got it working finally as you mentioned with this: importPackage(com.audium.server...
Re: JSON Response from REST Client CVP 11.5
Created by
dchumbley
in
Contact Center
01-18-2018
01-18-2018
Thanks Janine. Now I'm getting a different error when executing the Set Value element. I created the...
Re: JSON Response from REST Client CVP 11.5
Created by
dchumbley
in
Contact Center
01-18-2018
01-18-2018
I should have added I'm trying to get the Email, and FirstName, LastName fields out of the reponse.A...
Re: JSON Response from REST Client CVP 11.5
Created by
dchumbley
in
Contact Center
01-18-2018
01-18-2018
I'm using the REST Client node as well with the REST call set in the Endpoint URL however I'm not se...
Import Copy of Stock Report
Created by
dchumbley
in
Contact Center
12-01-2016
12-01-2016
I made a copy of a UCCX Stock Report Definition (CSQ Call Distribution Summary) to modify some forma...
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Public Statistics
Date Registered
02-04-2005
09:20 AM
Date Last Visited
01-22-2021
12:09 AM
Total Messages Posted
133
Total Helpful Votes Received
48
Helpful Votes Given To
User
Helpful Count
Mohamed Amine Jaafar
5
dmehta
1
janinegraves
1
saship
5
See all >
Helpful Votes From
User
Helpful Count
Coty Condry
5
gorourke
1
Quigath
1
geoff
4
Mr_toad1_2
5
See all >