Hello,   I'm trying to make an AP join a controller over the internet, I think I've done all the setup needed to make this work, here's what I did so far :   - booted the AP and defined the public IP address of the WLC in the WLC managers list( NAT is configured and tested) - defined NAT rules in the external router wired to the WLC, port forwarding made for the following ports : external ports 443(TCP&UDP) (for management from the outside),  5246 and 5247 (Both UDP) respectively towards  internal 443(TCP&UDP), 5246 and 5247 (UDP) ==> tested HTTPS access using Public IP : OK - added the following command to avoid nat problems :config network ap-discovery nat-ip-only disable -disabled latecy check aswell : config ap link-latency disable all -rebooted the AP   Before all of this, checked that if the AP is able to register to the same WLC locally and it works (primary WLC ip address used was the private one), once I used internet for the same process it won't work( by including the public ip address of the WLC in the AP)   the registration process shows that the AP can't join the WLC, X.X.X.X is the public IP address of the WLC :  CAPWAP State: Discovery [*07/19/2019 15:46:05.5533] Discovery Request sent to X.X.X.X, discovery type STATIC_CONFIG(1) [*07/19/2019 15:46:06.1331] Discovery Request sent to X.X.X.X, discovery type STATIC_CONFIG(1) [*07/19/2019 15:46:06.1331] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0) [*07/19/2019 15:46:06.1331] Discovery Response from X.X.X.X [*07/19/2019 15:47:13.0999] Discovery Response from X.X.X.X [*07/19/2019 15:47:13.0000] [*07/19/2019 15:47:13.0000] CAPWAP State: DTLS Setup [*07/19/2019 15:48:10.0222] dtls_disconnect: ERROR shutting down dtls connection ... [*07/19/2019 15:48:10.0222] [*07/19/2019 15:48:10.0222] [*07/19/2019 15:48:10.0222] CAPWAP State: DTLS Teardown [*07/19/2019 15:48:14.7707] No more AP manager addresses remain.. [*07/19/2019 15:48:14.7707] Failed to join controller. [*07/19/2019 15:47:14.0000] [*07/19/2019 15:47:14.0000] CAPWAP State: DTLS Setup   System information: vWLC, version : 8.3.143.0 AP : AIR-AP1832I-I-K9 What in your opinion could be the issue ? Thanks ... View more

Hello everyone, My client has a UCCX platform installed, call center profiles are perfectly working ( recording / reporting etc ...), this client wants to record calls of the rest of the users who are not using CCX, they don't need to get log in or anything.   the license he has right now for recording is used in CCX server any ideas guys? Thanks ... View more

Hello I'm facing a problem where I can't export any recorded call by using the "Calabrio Recording Export", I don't have any license for it but i'm only trying to export 1 by 1, won't work anyway please see the screenshot to check the error  Thank you   ... View more