Agent can answer call. They put the caller on hold, and dial another extension, then call is disconnected. Agent does all actions using Cisco physical phone, not CAD.Agent does belong to CAD Workflow. This new system, less than 2 weeks in use, so I'm...
Do you have any mobile devices that access voice mail? I understand with Unity Conneciton, VM does not reside in outlook inbox but in a separate email folder, and a separate mobile applicaiton is necesary to retrieve VM on mobile devices (blackberry ...
