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Customer said they found that the incoming calls in "Traffic analysis" report actually include all the incoming and outgoing call in IPCC Express.They showed me the files, which I have uploaded to this page.From the "CCDR", we can get there are 4 out...
Dear all,I'm running up a IPCCE 7.0(sr4) system. Now customer what to get two statistics for their call center.One is how long is the time duration when all the online Agents are busy.Another is how long is the time duration when all the online Agent...
Our customer need to send a string to the Telco to make phone forward function.for example: "*57*<DN>#" to make the phone forward"#57#" to cancel the forwardBut the "#" is the default character in Cisco CME to terminate the digit input procedure. So ...
I just setted up a CCME environment for a customer office.All the ip phone functions seems normal,except I can not transfer a call from pstn to the internal user.(assume I'm a receptionist,can not transfer incoming call to other extention)But the cal...
How to synchronize the system log's time with the 6509's system time?I set both the 6509's clock time & calender time,but the time showed in the log are different with them.
hi,sorry for reference your message without any notificationI got a similar problem,my ICM script is:DN-->LAA-->skill group | RunExtScript->QueuetoSG And my problem is:when there is no agent ready,the call will be route to queue,and will be...
