Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
In enhanced and premium versions, the agent can initiate a recording BUT is this the whole of that conversation or from when the agent initiates the recording?Many Thanks
Hi All, I need to remove the folowing from any email notifications that go out when a meeting has been scheduled :-Meeting URL: http://BDC-MPE-07.XXXXX.co.uk/m/1D48DBD74A672BB824000C3207D8640AL2It seems that you can edit the templates but only adding...
Hi, Managed to setup ntp references with my cluster butt then had to change the names of the servers at the last minute. Anyhow, the subscribers are still referencing the old publisher name as the ntp reference and hence cannot get the correct time. ...
Hi All, Managed to setup NTP on publisher and has syncronised OK as did the subscribers BUT customer wanted to change the server names - no problem there but the subscribers are still referencing the old publisher name and I can't find any way to rem...
Hi All, Is there a way to remove the call duration timer on phone display or add another line to the calling number information? If we get a call in with a particular long number i.e. international then the last few numbers are hidden by the duration...
Both, because they are on rigs in the north sea, and the min round trip delay, I have 5 clusters - pub and sub in each cluster. I think I'll have to do these on-site.Thanks
Hi, I'm confused. I'm trying to get an idle or a background image on a cucm 6.X platform. All of the links etc tell me to load the image on the tftp server. Well I am using cucm's as the tftp server for the phones so don't have access to the director...
