We found this behavior (presumably an error) in Cisco Finesse Version 12.0.1- Agent logs into Finsees Agent Desktop- Agent accepts an incoming call -> Agent is in Talking State- Cisco Finesse goes out of service- Finesse Agent Desktop fails over to S...

Hi I have an agent who uses a JabberSDK to control his deskphone. He has has this issue:He is able to log in, authenticate and select his device. The authentication process is quick, but JabberSDK takes about 50s to show the available devices.In the ...

HiI have an agent who uses a JabberSDK to control his deskphone. He has has this issue:He is able to log in, authenticate and select his device. The authentication process is quick, but JabberSDK takes about 50s to show the available devices.In the J...