Hello,I cannot understand how our report can show 0 calls today (other days, it is an unbelievably low number - not always zero) - there must be an error somewhere... as other reports with abandoned details clearly show we have abandoning callers.  O...

We are struggling to manage the team when we can't distinguish a "not ready" (taking a break) agent from one who is on an outbound call.  We are on Version 10.6.1    Creating a Not Ready - Talking state as a workaround is not a great solution, as not...