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lleweyiss
‎04-11-2022

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5 Accepted Solution
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Member since ‎01-19-2007
288
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131
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10
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Re: UCCX-CUIC 11.6 impact on restart of services

Created by in Contact Center
04-04-2022
04-04-2022
As no response from the community, I went back to TAC for some clarity - just in case your intereste...

UCCX-CUIC 11.6 impact on restart of services

Created by in Contact Center
04-04-2022
04-04-2022
Due to a very odd issue with co-res CUIC on UCCX in HA, reports in Finesse Desktop stopped showing o...

Re: UCCX 11.6 - CUIC -how to get list of members in Groups

Created by in Contact Center
03-16-2022
03-16-2022
Hi Rath, That command is nice way to get the ID, Skill and Level out of the UCCX. But what I am look...

UCCX 11.6 - CUIC -how to get list of members in Groups

Created by in Contact Center
03-03-2022
03-03-2022
UCCX 11.6 - HA pair - co-resident CUIC. I would like a list of what agents are in the CUIC groups. Y...

Re: CUIC preference order of Filters

Created by in Contact Center
11-30-2021
11-30-2021
Thanks @bill.king1 . Yep that BUG hits nail on head . It seems Cisco's reporting is not their strong...

CUIC preference order of Filters

Created by in Contact Center
11-30-2021
11-30-2021
UCCX / CUIC 11.6.2I am running a Call Variable report, I am filtering on a particular Application an...

Re: CUCM versions -where to find 12.5.1.x = SUx as example

Created by in Unified Communications Infrastructure
11-11-2021
11-11-2021
@Roger Kallberg Considering myself and at least one other person (who commented) were not aware of t...

Re: CUCM versions -where to find 12.5.1.x = SUx as example

Created by in Unified Communications Infrastructure
11-10-2021
11-10-2021
So it appears that a chart of the version format is still needed by customers.Seems Cisco should put...

Re: CUCM versions -where to find 12.5.1.x = SUx as example

Created by in Unified Communications Infrastructure
11-10-2021
11-10-2021
I for one, am glad of that change .. spent so much time trying to correlate which that was in the Do...

Re: CUCM versions -where to find 12.5.1.x = SUx as example

Created by in Unified Communications Infrastructure
11-10-2021
11-10-2021
Great Tip,  had not picked up on that previously

Re: CUCM versions -where to find 12.5.1.x = SUx as example

Created by in Unified Communications Infrastructure
11-10-2021
11-10-2021
Thanks so much !  Greatly appreciated

CUCM versions -where to find 12.5.1.x = SUx as example

Created by in Unified Communications Infrastructure
11-09-2021
11-09-2021
May be a stupid question , but is there some place within Cisco site or somewhere that lists the Cis...

Re: UCCX 11.6 Supervisor Voice CSQ Summary Report

Created by in Contact Center
11-02-2021
11-02-2021
On your Live Data Gadget url near the end do you see =CL ? I insert the following between the '=CL' ...

Re: UCCX script Work schedule

Created by in Contact Center
09-01-2021
09-01-2021
I have a scenario where I accomplish in another way.I do not use xml files. For the after hours team...

Re: UCCX functionality question

Created by in Contact Center
08-06-2021
08-06-2021
I don't use outbound dialing solutions, so no help on what capabilities it has if the agents wants t...
Public Statistics
Date Registered ‎01-19-2007 06:28 AM
Date Last Visited ‎04-11-2022 09:59 AM
Total Messages Posted 288
Total Helpful Votes Received 131
Helpful Votes Given To