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- About lleweyiss
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Member since
01-19-2007
240
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46
Helpful
6
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Created by
lleweyiss
in Contact Center
in Contact Center
09-13-2019
11:08 AM
09-13-2019
11:08 AM
Yes the buttons are not selectable. The FF version shows: 69.0 (64-bit). My company pre-loads what they want you to have including versions. Let me see if I can go and download the versions you mentioned. Appreciate the advise, will update with what occurs
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Created by
lleweyiss
in Contact Center
in Contact Center
09-13-2019
09:51 AM
09-13-2019
09:51 AM
UCCX - 11.6.1 - co-resident CUIC. New laptop with Windows 10, in Firefox when selecting "Configure" then selecting "Scheduler" - opens a new tab within CUIC with list in left pane instead of opening up the Scheduler with the reports. Then when I choose Scheduler in the new tab in left pane, it will not let me select the report to Edit. Works currently in IE browser (Win10 & FF) - but do not want to use IE. Used to work in Windows 7 & FireFox. (The Scheduler should just open up directly and all me to Edit reports) I know it is some setting in FF, but I have tried several things and it does not seem to change. The other place this occurs is in Cisco Unity Express - wont let me choose a user to delete
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- Tags:
- cuic
Labels:
07-15-2019
08:15 AM
The Data Source Name is what you configured in UCCX. Going back to your original post - although you stated you tested the Data Source Name connection - it may be that the error you got from your refresh is pointing back to that Data Source you configured in UCCX : error => java.Lang Exception:Remote Error: java.rmi.UnknownHostException: Unknown Host: Null (the Unknown Host - that is your data source) What I have experienced is that I had to work closely with my DB person who manages that and confirm that your Host name is correct and the DB person should probably be able to see the user name and password provided to you for accessing that DB is connecting successfully. Once it connects successfully - you should see it in the drop down in the Script DB Read step. Also , as a side note, once that is established, make sure the user name has permissions to the Specific tables that you are putting in your Script to access.
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07-12-2019
08:52 AM
in my script (uccx ver 11.6) Added local variable (in my case ContactID) as a String , value = "" Then in Script steps , add a DB Read step. The DB Resource Name is (in my case is ContactID - from the variable added) Data Source Name - drop down should show what you put in UCCX Subsystem --> Database --> Data Source Then in DB Get step the DB Resource should have what you added in the DB Read Step as a choice and again the Data Source Name is what you put in UCCX Subsystem --> Database --> Data Source see attached example
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Created by
lleweyiss
in Contact Center
in Contact Center
07-11-2019
03:13 PM
07-11-2019
03:13 PM
Not sure what version you are on , but I am on UCCX 11.6 There are 2 stock reports that I use: Detailed Call CSQ Agent Report - look at the first column: Node ID-Session ID-Sequence No. If the Session ID portion is duplicated and the Sequence No is the same -- then that is a call that went to more than 1 agent, then look to the right to see who does not have the Talk Time for that call , those should be the ones that did not answer. Reason Report by Agent Grouping: - run the Team or other filters - this will show the Reason Code and you can see who has Not Ready - Call Not answered Both are in Stock -> Historical -> Inbound Not sure what version they introduced the Reason Reports Hope that helps
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07-03-2019
04:01 PM
Hi Chris, I use Audacity and review the link you provided. All my prompts have been done with Audacity for quite a long time. I wanted to take one of the existing prompts playing in UCCX and revise it some (take out some long pauses, etc), clicked on the prompt in UCCX Prompt Mgr and I get a pop to open it in Audacity, which I do (choose copy so I dont mess with what is in Uccx until I am ready). The settings are the same 8000 hz ; ULAW, .WAV ... , I then upload it using the upload function in Prompt Mgr. Update the application that uses the prompt, and I get garbel sounds. You post indicated 8-bit format - but that is not available in Audacity ver I have (newer version), and the netcraftsman (url you provided) - in his examples it shows 32 bit - which is what mine are set to. 1) any other suggestions - I am on UCCX 11.6.1 2) any way to move a prompt from one folder to another or copy into another folder ? (another scenario going on with this)
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07-01-2019
08:56 AM
It can be disappointing when no one responds ,,, but, I did at least compare everything I had with yours and it all looks the same as mine, except in your "Layout" screen print , only diff I see is I have my variables put in the Call Body portion and even though yours does not I would have thought your Header variable would have at least shown up. Sorry, hope an expert sees and posts something helpful.
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Created by
lleweyiss
in Contact Center
in Contact Center
06-28-2019
09:27 AM
06-28-2019
09:27 AM
Anthony, Cant thank you enough for the work on this !! While I am not a complete novice , my expertise would have taken me a while to get to this, especially the HTTP, I do not have any today and no need for it, so really would have been a bit much for me. And I can now use this to get familiar and learn how to use it !! I UCCX 11.6.1, Premium, and only have about 70 triggers. I agree with both of you guys, the Developers should come and sit with real time users, that use the system day in an day out. I have a laundry list of the items that would just make the web pages and the admin easier , more relevant :-) THANKS !!!!!
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Created by
lleweyiss
in Contact Center
in Contact Center
06-26-2019
01:30 PM
06-26-2019
01:30 PM
I am a novice at sql commands, so I really don't know how to join that information from the 2 db's. Thanks for the listing of scripts sql query, will add it to my "How to " file :-) Since the UCCX application web pages don't present this relevant information on one screen , it would seem that most Admins would want to have all this in one view without opening each application .... just very surprised that no one else (I can find) is asking about it. It seems, to me at least, like an obvious view that most people would want without having to figure out some sql query. Might be wrong :-)
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Created by
lleweyiss
in Contact Center
in Contact Center
06-26-2019
12:04 PM
06-26-2019
12:04 PM
I have UCCX 11.6 and I was told the CLI query to show the list of Triggers and the Applications they are assigned to. For those of you who don't know it is: run uccx sql db_cra select triggername, applicationname from crstrigger where active = 't' What I would like to know if there is a query that will provide the Trigger, the Application, and the Script currently assigned to that Application. Is there a query that will put all those together? IF not, is there a query that lists the Application and Script currently assigned? then I could run both queries and put into Excel and manipulate to get all three lined up.
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- Tags:
- sql
Labels:
Created by
lleweyiss
in Contact Center
in Contact Center
06-20-2019
07:06 AM
06-20-2019
07:06 AM
updated the screen shot doc.
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Created by
lleweyiss
in Contact Center
in Contact Center
06-20-2019
07:02 AM
06-20-2019
07:02 AM
Hi, I do something similar, but instead of a dequeue step on the Successful branch, I added a Set Contact Info step and 'marked'' the call Handled. In my reporting it now shows as Handled. See attachment (wish I could just add screen shots here and not have to add a file. jpg, etc - if anyone knows how , let me know :-) )
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06-19-2019
08:20 AM
Think it is SQL, I don't think we do any Windows based auth. Just wondering, if your user ID has 'full permissions' , I would be asking the DBA --> then why is it only showing certain tables that your userID can access. Which is why I brought up the specific table permissions. btw - the DB side of things is not my area of knowledge. When I had my issue, I went to the DBA admin about the table permissions angle as it seemed to me to be on the datasource side since I was not having an issue connecting to the DB and seeing other tables. I could do the DB Read and DB Get from other tables, but could not see the table for another particular DB Read and DB Get step That conclusion is as far as my SQL DB knowledge goes :-)
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06-19-2019
07:13 AM
Hi , Not sure if this applies to your scenario, but I had a situation where I had the script go pull information from a DB and the tables would not appear and the issue was not on the UCCX side ,but on the database side. I had to get our SQL DB administrator to give permission to the tables for my user UCCX user ID that connects to the Database Datasource. The Test Connection button only says the ID can connect to the SQL Server, it does not indicate it has permission to a table. Not sure if that helps, but hope so.
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Created by
lleweyiss
in Contact Center
in Contact Center
05-21-2019
01:18 PM
05-21-2019
01:18 PM
No one provided any clues or information. I am about to upgrade to Win 10 , so I guess I will see what I can figure out. As the admin of UCCX , not too excited about the upgrade as I have had other issues with jabber installs and audio issues (reboot seems to cure the audio issue)
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Created by
lleweyiss
in Contact Center
09-13-2019
09-13-2019
Yes the buttons are not selectable.The FF version shows: 69.0 (64-bit).
My company pre-loads what th...
Created by
lleweyiss
in Contact Center
09-13-2019
09-13-2019
UCCX - 11.6.1 - co-resident CUIC. New laptop with Windows 10, in Firefox
when selecting "Configure" ...
Created by
lleweyiss
in Unified Communications Infrastructure
08-09-2019
08-09-2019
Hi Anthony,Thanks for the response, the BAT file was a little overkill
but I was used to quick entry...
Created by
lleweyiss
in Unified Communications Infrastructure
08-08-2019
08-08-2019
CUCM 10.5.2New laptop is Windows10 64bit - Old laptop Windows7 32bit BAT
excel files on my Win7 move...
07-15-2019
The Data Source Name is what you configured in UCCX. Going back to your
original post - although you...
07-12-2019
in my script (uccx ver 11.6)Added local variable (in my case ContactID)
as a String , value = ""Then...
Created by
lleweyiss
in Contact Center
07-11-2019
07-11-2019
Not sure what version you are on , but I am on UCCX 11.6 There are 2
stock reports that I use:Detail...
07-03-2019
Hi Chris,I use Audacity and review the link you provided. All my prompts
have been done with Audacit...
07-01-2019
It can be disappointing when no one responds ,,, but, I did at least
compare everything I had with y...
Created by
lleweyiss
in Contact Center
06-28-2019
06-28-2019
Anthony, Cant thank you enough for the work on this !! While I am not a
complete novice , my experti...
Created by
lleweyiss
in Contact Center
06-26-2019
06-26-2019
I am a novice at sql commands, so I really don't know how to join that
information from the 2 db's.T...
Created by
lleweyiss
in Contact Center
06-26-2019
06-26-2019
I have UCCX 11.6 and I was told the CLI query to show the list of
Triggers and the Applications they...
Created by
lleweyiss
in Contact Center
06-20-2019
06-20-2019
Hi,I do something similar, but instead of a dequeue step on the
Successful branch, I added a Set Con...
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| Date Registered | 01-19-2007 06:28 AM |
| Date Last Visited | 09-13-2019 09:22 AM |
| Total Messages Posted | 240 |
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