About lleweyiss

lleweyiss · 12-02-2022

Just recently upgraded from 11.6 to 12.5. (and CUCM 10.5 to 12.5)Just got the following alert today on the Subscriber. Checked the dbreplication and it looks good, all services are running.in RTMT tried to find the log (Trace&Log), but I am a bit...

lleweyiss · 10-12-2022

We are about to upgrade from 11.6 to 12.5. I was informed that there are changes in CUIC which will affect any of the custom reports created that we use in the Finesse Desktop. I have several teams and have customized each Agent & Supervisor Finess...

lleweyiss · 10-05-2022

I have RTMT Alerts stating uccx to cuic failed.The AppID showing the failures is Cisco Unified CCX Cluster Veiw DaemonDoes the cli command : utils uccx synctocuic all - have an impact or can it be done at anytime with no impact ? Or there is some ...

lleweyiss · 07-01-2022

Simple script : Prompt caller to enter a PIN using the Get Digit Step.In the Success branch I created an IF step > If (Pin_Entered == "1234") ; then the TRUE branch is a '= SET' step to identify the Extension I want to transfer the call to (...

lleweyiss · 04-04-2022

Due to a very odd issue with co-res CUIC on UCCX in HA, reports in Finesse Desktop stopped showing on initially newly added agents and after a rebuild of Publisher some existing users stopped seeing reports (TAC recommended rebuild after several eff...

lleweyiss · 12-13-2022

Just upgraded to UCCX 12.5.1.11002-481 (su2-ES04) - This issues still exists ! Opened a TAC before I saw this post. The BUG shows:Workaround: - None - Authorization should be successful in consecutive attempts - Alternatively, one can manually invo...

lleweyiss · 10-12-2022

utils uccx synctocuic allCisco TAC just ran this on my Pub (dont remember the 'all' at the end when TAC did it - someone else had given me that command), Another person posted that depending on your size , may eat up some CPU, might want to do it d...

lleweyiss · 07-22-2022

Addition to above: left out , that next in Finesse Admin you would go to the Team Resources tab, pick the Team, then under there is another set of tabs to configure things for the Team , one of which is Reason Codes (Not Ready) , you then add the cu...

lleweyiss · 07-22-2022

I created Reason Codes for Not Ready - they are presented as a Drop Down for Not Ready.Labeled them things like : Not Ready - Meal ; Not Ready - Training ; Not Ready - Meeting ; etc. Agents then choose one.In Finesse Administration - "Reasons" tab. ...

lleweyiss · 07-14-2022

Thanks Roger ! I ended up using your suggestion of the Switch step instead of the XML document. Worked better for my situation.

Member Since	‎01-19-2007 06:28 AM
Date Last Visited	‎03-20-2023 11:40 AM
Posts	298
Total Helpful Votes Received	152

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User Activity

UCCX 12.5 Help for Alert - IDSEngineAttention

UCCX 11.6 to 12.5 question on changes to CUIC/Finesse desktop

UCCX 11.6 uccx to cuick sync failed

UCCX Script question on Get Digit String step

UCCX-CUIC 11.6 impact on restart of services

Re: UCCX RTMT Authorisation Failures - Bug CSCvh85822

Re: UCCX - CUIC sync issue after upgrade to version 12.5

Re: CISCO Agent - Status Report

Re: CISCO Agent - Status Report

Re: UCCX Script question on Get Digit String step