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lleweyiss
Level 7
Level 7
Member since ‎01-19-2007
‎01-31-2024
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  • 296 Posts
  • 10 Solutions
  • 154 Helpful votes Given
  • 258 Helpful votes Received
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User Activity

UCCX 12.5.1 Real Time Reporting Tool -unable to launch

09-13-2023
UCCX – Real Time Reporting Tool  - Unable to launch the applicationPer instructions on UCCX Admin > Tools > Real Time Reporting ToolDownload RTR  > dbl click to run  > Error :  Unable to launch the applicationJava Control Panel instructions on UCCX--...

UCCX 11.6 to 12.5 question on changes to CUIC/Finesse desktop

10-12-2022
We are about to upgrade from 11.6 to 12.5.  I was informed that there are changes in CUIC which will affect any of the custom reports created that we use in the Finesse Desktop.  I have several teams and have customized each Agent & Supervisor Finess...

UCCX 11.6 uccx to cuick sync failed

10-05-2022
I have RTMT Alerts stating uccx to cuic failed.The AppID showing the failures is Cisco Unified CCX Cluster Veiw DaemonDoes the cli command : utils uccx synctocuic all  -  have an impact or can it be done at anytime with no impact ?  Or there is some ...

UCCX Script question on Get Digit String step

07-01-2022
Simple script :  Prompt caller to enter a PIN using the Get Digit Step.In the Success branch I created an  IF step >  If (Pin_Entered == "1234") ;   then the TRUE branch is a  '= SET'  step to identify the  Extension I want to transfer the call to  (...

UCCX-CUIC 11.6 impact on restart of services

04-04-2022
Due to a very odd issue with co-res CUIC on UCCX in HA,  reports in Finesse Desktop stopped showing on initially newly added agents and after a rebuild of Publisher some existing users stopped seeing reports (TAC recommended rebuild after several eff...
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Community Statistics
Member Since ‎01-19-2007 06:28 AM
Date Last Visited ‎01-31-2024 12:13 AM
Posts 296
Total Helpful Votes Received 152