Member since ‎01-19-2007

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  • 298 Posts
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Just recently upgraded  from 11.6 to 12.5.  (and CUCM 10.5 to 12.5)Just got the following alert today on the Subscriber.  Checked the dbreplication and it looks good, all services are running.in RTMT tried to find the log (Trace&Log),  but I am a bit...
We are about to upgrade from 11.6 to 12.5.  I was informed that there are changes in CUIC which will affect any of the custom reports created that we use in the Finesse Desktop.  I have several teams and have customized each Agent & Supervisor Finess...
I have RTMT Alerts stating uccx to cuic failed.The AppID showing the failures is Cisco Unified CCX Cluster Veiw DaemonDoes the cli command : utils uccx synctocuic all  -  have an impact or can it be done at anytime with no impact ?  Or there is some ...
Simple script :  Prompt caller to enter a PIN using the Get Digit Step.In the Success branch I created an  IF step >  If (Pin_Entered == "1234") ;   then the TRUE branch is a  '= SET'  step to identify the  Extension I want to transfer the call to  (...
Due to a very odd issue with co-res CUIC on UCCX in HA,  reports in Finesse Desktop stopped showing on initially newly added agents and after a rebuild of Publisher some existing users stopped seeing reports (TAC recommended rebuild after several eff...
Community Statistics
Member Since ‎01-19-2007 06:28 AM
Date Last Visited ‎03-20-2023 11:40 AM
Posts 298
Total Helpful Votes Received 152