About Mark Swanson

Mark Swanson · 05-10-2017

Trying to establish an database connection between Crystal Reports and UCCX 10.6 using the IBM Informix JDBC Driver per the following discussion; https://supportforums.cisco.com/discussion/11274556/jdbc-connection-url-uccx-8x-historical-db Additional...

Mark Swanson · 10-12-2016

I have a question regarding the Persistent Chat feature on Cisco Jabber for Windows v11.5.4. Well, more of a feature request unless there's an acceptable workaround.Here's the key configurations for the IM&Presence (v10.5.2.22900-2) server, pertainin...

Mark Swanson · 08-03-2016

According to Cisco docs, the default value for MaxNumberOfBookmarks is 30. What is the maximum number of (Persistent Chat Rooms) bookmarks that a user can belong to? Can I increase the MaxNumberOfBookmarks to 100 or 1,000? I would assume, increasing ...

Mark Swanson · 01-06-2011

According to Cisco's website, UCCX 7.0(2) was due to release 4QCY10... however, nothing has been posted and I was beginning to wonder if this release has been postponed. Does anyone know when this will be released? From my understanding, 7.0(2) addre...

Mark Swanson · 02-09-2010

The government has recently scanned our servers and detected an vulnerability within UCCX OS2003. The vulnerability can be found on Microsoft's website, under the Microsoft Bulletin; MS09-059. Our servers are running Cisco's recommended Microsoft Win...

Mark Swanson · 02-01-2022

Did you assign secondary supervisors? You can assign team 3 supervisor to all teams. The supervisor would login to Finesse and select a team from the drop-down menu which filters the results by team. Team 3 supervisor could manage A and B; make them ...

Mark Swanson · 10-17-2020

Take a look at Specific License Reservation (SLR);https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/features/guide/uccx_b_125features-guide/uccx_b_125features-guide_chapter_0111.html

Mark Swanson · 10-17-2020

Why did you specify the UPN_DISCOVERY_ENABLED and EXCLUDED_SERVICES arguments during installation? Do you have multiple domains or subdomains? Are you trying to connect to WebEx? Or, do you simply want the error message to go away?

Mark Swanson · 01-27-2020

Which version of Cisco Jabber do you have? Did you create a jabber-config.xml file? This file is likely stored on your CUCM (TFTP) server. If so, does your jabber-config.xml file contain the AutosaveChatsLocation or MyJabberFilesLocation parameters? ...

Mark Swanson · 01-22-2020

That's correct. You need to rehost your license. The License MAC is going to regenerate if you enable (configure), modify or delete the following system settings; - Time zone - NTP server 1 (or none) - NIC speed (or auto) - Hostname - IP Address - IP...

Member Since	‎02-09-2010 11:24 AM
Date Last Visited	‎02-02-2022 12:13 AM
Posts	320
Total Helpful Votes Received	256

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JDBC Connection (via Crystal Reports) to UCCX 10.X Database

Persistent Chat on CJ4W

CJ4W: Persistent Chat / MaxNumberOfBookmarks

UCCX 7.0(2) release date

Microsoft Vulnerability (KB968389) on UCCX

Re: CCX Live Data reports don't display all agents with designated ski

Re: Understanding License.

Re: Cannot load the wbxcOIEx.exe

Re: Jabber on Windows - Retrieve Lost Chat

Re: UCCX 12.0.1.10000-24