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Problem: Records are only available up to a certain date in ART. I have been researching this for some time. Used to be able to "kickstart" the process again by purging some records and restarting the scheduler service but that doesn't seem to be wo...
Every couple of weeks our CCM starts blocking outbound calling (call drops and users get a busy tone). This was verified with cellulare phones for testing. The only Alarms in the real-time monitoring relate to low available memory and LowTCDServerH...
Looking for any guidance on being able to mask the presentation of the final few digits of a phone number in the reporting engine (CDR/CAR) while maintaining the full number in the database itself due to privacy issues.Any recommendations would be ap...
We've had the same thing happen. Clearing the phone configuration didn't work either (Settings, 3, 33). We eventually had to delete the device profile and recreate it in CCM to clear it.
Yes it is done in the ART - look over MILAY's first reference for the location (see DIALPLAN in the menu near where you set the rate). You are also correct in that there does not appear to be a way to set different rates for different zones (local v...
Should have included that info in my posting, sorry. They were installed on the IBM 340 series platform and using CCM 4.0. The memory as viewed in RTMT is constantly at +99% on both servers. I was kind of thinking about the methodology that may ha...
Thank you for the recommendation. I've been through that guide front to back then back to front as well as the CCM Services Admin and System Guides but must be reading right over the section about how to replace the last few digits with a mask of 3-...
This is normal for BackExec. Fortunately you have v9 or higher which allows you to exclude specific folders (we have v8.6 which does not provide this functionality). I would recommend you exclude those folders from your backup process (as you indic...
