Hello, I'd recently installed a 2921 SRST router with CME 10.5 and SIP endpoints. Most of the SIP phones are 7821.  I've 2 issues... let's say users A,B and C are making calls. 1) Conference is not working!  A called B; and pressing 'conference' button A again called C. Now when 'conference' button is pressed to put these A,B and C to be on conference, but not working. One is on hold. only one call is active at all time! 2) When A calls B and  B transfer this call to C, the caller ID on C is that of B. Even after B is transferred call and now call happening between A and C, on A's screen and C's screen the other party number is that of B. Here Transfer is working perfectly but Caller ID is not proper. Can we sort this?   I'm pasting the entire configuration below... Appreciate your kind support. This is for first time I'm configuring for SIP endpoints other than SCCP. Also, anybody can suggest a GUI tool to easily manage phones and extensions for this CME with SIP endpoints?   #Show run   Building configuration...     Current configuration : 28463 bytes ! ! Last configuration change at 18:25:00 Muscat Wed Jul 8 2015 by admin ! NVRAM config last updated at 18:25:02 Muscat Wed Jul 8 2015 by admin ! version 15.4 service timestamps debug datetime msec service timestamps log datetime msec no service password-encryption ! hostname RTR2921 ! boot-start-marker boot-end-marker ! ! no logging buffered enable password cisco ! aaa new-model ! ! ! ! ! ! ! aaa session-id common clock timezone Muscat 4 0 ! ! ! ! ! ! ! ! ! ! ! ip dhcp excluded-address 192.168.35.1 192.168.35.10 ip dhcp excluded-address 192.168.35.200 192.168.35.254  --More--         ! ip dhcp pool VOICE  network 192.168.35.0 255.255.255.0  option 150 ip 192.168.35.1   default-router 192.168.35.1  ! ! ! ip domain name adgroupho.ae ip name-server 192.168.12.1 ip cef no ipv6 cef multilink bundle-name authenticated ! ! ! ! ! ! ! trunk group ALL_FXO  max-retry 5  voice-class cause-code 1  hunt-scheme longest-idle ! cts logging verbose ! crypto pki trustpoint TP-self-signed-538078659  enrollment selfsigned  subject-name cn=IOS-Self-Signed-Certificate-538078659  revocation-check none  rsakeypair TP-self-signed-538078659 ! ! crypto pki certificate chain TP-self-signed-538078659  certificate self-signed 01   30820229 30820192 A0030201 02020101 300D0609 2A864886 F70D0101 05050030    30312E30 2C060355 04031325 494F532D 53656C66 2D536967 6E65642D 43657274    69666963 6174652D 35333830 37383635 39301E17 0D313530 36323331 31333332    325A170D 32303031 30313030 30303030 5A303031 2E302C06 03550403 1325494F    532D5365 6C662D53 69676E65 642D4365 72746966 69636174 652D3533 38303738    36353930 819F300D 06092A86 4886F70D 01010105 0003818D 00308189 02818100    EAC8DDC9 74AB6467 179A9DB9 911D3406 59D3DB67 F32DD8AF 24DF31E6 4C527733   --More--           289CF969 53838C02 C6827C1E B64A541C F673BD2C 26C6A117 B0212ABF D13D6E4A    14327357 FEC7CA91 91B597C9 69105137 3ADD387D B7863B2A 6FBD91F3 D23FF943    46764039 6CCD714C E0DD8DE3 36D30040 EE7DD369 21C153B6 D11AF790 F1D96FD9    02030100 01A35330 51300F06 03551D13 0101FF04 05300301 01FF301F 0603551D    23041830 16801479 DF3784AF D8C82B66 223D6989 4B39C8F4 41542230 1D060355    1D0E0416 041479DF 3784AFD8 C82B6622 3D69894B 39C8F441 5422300D 06092A86    4886F70D 01010505 00038181 00A5675D 1B9BB878 EB60F82A B94698B4 E940A4F8    A735D51F 0107432B 74F8B763 F858C278 DBC9D307 4130DB37 93AF18F2 8A47D5B8    18647D58 D46F178D 2F7C3F75 EBE89BF8 E21D5E05 BAAFCE2E 2A1D043D 2FEFEB30    5EA07501 D07B715E EFEFA3F4 819BF8EB 3C85905F 992C081A B8EB90E3 56C5C69E    B682D79F C5650E3B 98DD005C 2D   quit voice-card 0  dspfarm  dsp services dspfarm ! ! ! voice service voip  no ip address trusted authenticate  mode border-element license capacity 10  allow-connections h323 to h323  allow-connections h323 to sip  allow-connections sip to h323  allow-connections sip to sip  supplementary-service h450.12  fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none  h323   h225 h245-address on-connect  sip   bind control source-interface GigabitEthernet0/0   bind media source-interface GigabitEthernet0/0   registrar server   no update-callerid ! voice class codec 1  codec preference 1 g711ulaw  codec preference 2 g729r8  codec preference 3 g711alaw  codec preference 4 g729br8 ! ! !  --More--         voice class dualtone-detect-params 1  freq-max-deviation 20  cadence-variation 20 ! voice class custom-cptone disconnect  dualtone disconnect   frequency 405   cadence 400 345 230 520 400 245 230 520  dualtone conference   frequency 600 900   cadence 300 150 300 100 300 50 ! ! voice register pool-type  8861  phoneload-support  num-lines 50  addons 2  description **Cisco 8861 SIP Phone** ! voice register global  mode  cme  source-address 192.168.35.1 port 5060  timeouts interdigit 2  max-dn 100  max-pool 100  load 8861 sip88xx.10-2-1-16  authenticate register  timezone 35  date-format D/M/Y  call-forward system redirecting-expanded  voicemail 2222  tftp-path flash:  create profile sync 0009560253473868  conference hardware  camera  video ! voice register dn  1  number 201  name Faisal H  label Faisal Hamdan ! voice register dn  2  --More--          number 202  name User2  label User2 ! voice register dn  3  number 203  name Maher Y  label Maher Yasin !   ### removed remaining dn config ###   ! voice register template  1 ! voice register pool  1  busy-trigger-per-button 2  id mac 204C.9EB3.2098  type 7821  number 1 dn 1  dtmf-relay sip-kpml sip-notify  username faisal password 12345  codec g711ulaw ! voice register pool  2  busy-trigger-per-button 2  id mac C472.95A8.9B8E  type 7821  number 1 dn 2  dtmf-relay sip-kpml sip-notify  username user2 password 12345  codec g711ulaw ! voice register pool  3  busy-trigger-per-button 2  id mac 204C.9EB3.5503  --More--          type 7821  number 1 dn 3  dtmf-relay sip-kpml sip-notify  username maher password 12345  codec g711ulaw ! ### removed remaining similar pool config ###  ! voice register pool  55  busy-trigger-per-button 2  id mac 204C.9E6C.05C5  type 8945  number 1 dn 55  number 2 dn 59  dtmf-relay rtp-nte  username ceo password 12345  description CEO  codec g711ulaw  camera  video !   ! voice register pool  100  busy-trigger-per-button 1  id mac 2834.A283.EFA5  type 8861  number 1 dn 100  number 2 dn 91  number 3 dn 92  number 4 dn 93  dtmf-relay sip-kpml sip-notify  username ayaa password 12345  codec g711ulaw ! voice hunt-group 1 sequential  list 200,291,292,293  pilot 511  ! ! voice logout-profile 1  number 2001 type normal ! voice user-profile 1  user aaaa password 12345  number 801 type normal ! voice user-profile 2  user bbbb password 12345  number 802 type normal ! voice user-profile 3  user cccc password 12345  number 803 type normal !  --More--         ! ! voice translation-rule 1000  rule 1 /.*/ // ! voice translation-rule 1112  rule 1 /^9/ // ! voice translation-rule 2001 ! voice translation-rule 2002  rule 1 /^6/ // ! voice translation-rule 2222 ! voice translation-rule 3247  rule 1 /^7/ // ! voice translation-rule 3248  rule 1 /^8/ // ! voice translation-rule 3249  rule 1 /^\([0-9]\)/ /7\1/ ! voice translation-rule 3265  rule 1 /^\([0-9]\)/ /9\1/ ! ! voice translation-profile CALLER_ID_TRANSLATION_PROFILE  translate calling 1111 ! voice translation-profile CallBlocking  translate called 2222 ! voice translation-profile OUTGOING_TRANSLATION_PROFILE  translate called 1112 ! voice translation-profile XFER_TO_VM_PROFILE  translate redirect-called 2002 ! voice translation-profile add7  translate calling 3249 !  --More--         voice translation-profile add9  translate calling 3265 ! voice translation-profile nondialable  translate called 1000 ! voice translation-profile remove7  translate called 3247 ! voice translation-profile remove8  translate called 3248 ! ! ! license udi pid CISCO2921/K9 sn FCZ1726618H hw-module pvdm 0/0 ! ! ! username admin privilege 15 secret 5 $1$8EoT$Zq7tkCWCSSCHF ! redundancy ! ! no ip ftp passive ip ssh time-out 60 ! ! ! ! interface Embedded-Service-Engine0/0  ip unnumbered GigabitEthernet0/0  service-module ip address 192.168.35.2 255.255.255.0  service-module ip default-gateway 192.168.35.1 ! interface GigabitEthernet0/0  description ***Connected to voice LAN***  ip address 192.168.35.1 255.255.255.0  duplex auto  speed auto ! interface GigabitEthernet0/1  description ***Connected to data LAN***  --More--          ip address 192.168.12.20 255.255.255.0  duplex auto  speed auto ! interface GigabitEthernet0/2  no ip address  shutdown  duplex auto  speed auto ! ip forward-protocol nd ! ip http server ip http authentication local ip http secure-server ip http timeout-policy idle 60 life 86400 requests 10000 ip http path flash: ! ip route 0.0.0.0 0.0.0.0 192.168.12.3 ip route 172.20.0.0 255.255.0.0 192.168.12.3 ip route 192.168.35.2 255.255.255.255 Embedded-Service-Engine0/0 ! ! ! ! ! ! control-plane ! ! voice-port 0/0/0  translation-profile incoming add9  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  timeouts call-disconnect 0  timeouts wait-release 1  connection plar opx 249  impedance complex1  --More--          description Raffi_Direct_line  caller-id enable ! voice-port 0/0/1  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  timeouts call-disconnect 0  timeouts wait-release 1  connection plar opx 259  impedance complex1  description CEO_Direct_line  caller-id enable ! voice-port 0/0/2  trunk-group ALL_FXO 64  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  timeouts call-disconnect 0  timeouts wait-release 1  connection plar opx 511  impedance complex1  description etisalat_line1  caller-id enable ! voice-port 0/0/3  trunk-group ALL_FXO 64  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  --More--          timeouts call-disconnect 0  timeouts wait-release 1  connection plar opx 511  impedance complex1  description etisalat_line2  caller-id enable ! voice-port 0/1/0  trunk-group ALL_FXO 64  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  timeouts call-disconnect 0  timeouts wait-release 1  connection plar opx 511  impedance complex1  description etisalat_line3  caller-id enable ! voice-port 0/1/1  trunk-group ALL_FXO 64  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  timeouts call-disconnect 0  timeouts wait-release 1  connection plar opx 511  impedance complex1  description etisalat_line4  caller-id enable ! voice-port 0/1/2  trunk-group ALL_FXO 64  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  --More--          supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  timeouts call-disconnect 0  timeouts wait-release 1  connection plar opx 511  impedance complex1  description etisalat_line5  caller-id enable ! voice-port 0/1/3  trunk-group ALL_FXO 64  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  timeouts call-disconnect 0  timeouts wait-release 1  connection plar opx 511  impedance complex1  description etisalat_line6  caller-id enable ! voice-port 0/2/0  trunk-group ALL_FXO 64  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  timeouts call-disconnect 0  timeouts wait-release 1  connection plar opx 511  impedance complex1  description etisalat_line7  caller-id enable  --More--         ! voice-port 0/2/1  trunk-group ALL_FXO 64  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  timeouts call-disconnect 0  timeouts wait-release 1  connection plar opx 511  impedance complex1  description etisalat_line8  caller-id enable ! voice-port 0/2/2  trunk-group ALL_FXO 64  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  timeouts call-disconnect 0  timeouts wait-release 1  connection plar opx 511  impedance complex1  description etisalat_line9  caller-id enable ! voice-port 0/2/3  supervisory disconnect dualtone mid-call  supervisory custom-cptone disconnect  supervisory dualtone-detect-params 1  no battery-reversal  input gain 3  compand-type a-law  cptone AE  timeouts call-disconnect 0  timeouts wait-release 1  --More--          connection plar opx 269  impedance complex1  description manager3_direct_line  caller-id enable  !  !  !  ! ! mgcp behavior rsip-range tgcp-only mgcp behavior comedia-role none mgcp behavior comedia-check-media-src disable mgcp behavior comedia-sdp-force disable ! mgcp profile default ! sccp local GigabitEthernet0/0 sccp ccm 192.168.35.1 identifier 1 version 6.0  sccp ! sccp ccm group 1  associate ccm 1 priority 1  associate profile 1 register SC-CONF ! ! ! dspfarm profile 1 conference    codec g729br8  codec g729r8  codec g729abr8  codec g729ar8  codec g711alaw  codec g711ulaw  codec ilbc  associate application SCCP  shutdown ! dial-peer cor custom  name internal  name local  name local-plus  name international  name national  --More--          name national-plus  name emergency  name toll-free  name raffiline ! ! dial-peer cor list call-internal  member internal  member emergency ! dial-peer cor list call-local  member internal  member local  member emergency  member toll-free ! dial-peer cor list call-local-plus  member internal  member local  member local-plus  member emergency  member toll-free ! dial-peer cor list call-national  member internal  member local  member local-plus  member national  member emergency  member toll-free ! dial-peer cor list call-national-plus  member internal  member local  member local-plus  member national  member national-plus  member emergency  member toll-free ! dial-peer cor list call-international  member internal  member local  --More--          member local-plus  member international  member national  member national-plus  member emergency  member toll-free ! dial-peer cor list raffiline  member raffiline ! ! dial-peer voice 2222 voip  description ***Voice Mail Pilot***  destination-pattern 2222  session protocol sipv2  session target ipv4:192.168.35.2  dtmf-relay sip-notify  codec g711ulaw  no vad ! dial-peer voice 2223 voip  description ***AA Pilot***  destination-pattern 2223  session protocol sipv2  session target ipv4:192.168.35.2  dtmf-relay sip-notify  codec g711ulaw  no vad ! dial-peer voice 2224 voip  description ***Promptmgmt Pilot***  destination-pattern 2224  session protocol sipv2  session target ipv4:192.168.35.2  dtmf-relay sip-notify  codec g711ulaw  no vad ! dial-peer voice 92 pots  trunkgroup ALL_FXO  corlist outgoing call-local  description **CCA*UAE*dubai**  translation-profile outgoing OUTGOING_TRANSLATION_PROFILE  --More--          preference 5  destination-pattern 904.......  forward-digits all  no sip-register ! dial-peer voice 93 pots  trunkgroup ALL_FXO  corlist outgoing call-local  description **CCA*UAE*other*emirates**  translation-profile outgoing OUTGOING_TRANSLATION_PROFILE  preference 5  destination-pattern 90[236789].......  forward-digits all  no sip-register ! dial-peer voice 94 pots  trunkgroup ALL_FXO  description **CCA*UAE*service**  translation-profile outgoing OUTGOING_TRANSLATION_PROFILE  preference 5  destination-pattern 9600T  forward-digits all  no sip-register ! dial-peer voice 95 pots  trunkgroup ALL_FXO  description **CCA*UAE*tollfree**  translation-profile outgoing OUTGOING_TRANSLATION_PROFILE  preference 5  destination-pattern 9800T  forward-digits all  no sip-register ! dial-peer voice 96 pots  trunkgroup ALL_FXO  corlist outgoing call-international  description **CCA*UAE*isd**  translation-profile outgoing OUTGOING_TRANSLATION_PROFILE  preference 1  destination-pattern 900T  forward-digits all  no sip-register !  --More--         dial-peer voice 97 pots  trunkgroup ALL_FXO  corlist outgoing call-local  description **CCA*UAE*LocalMob**  translation-profile outgoing OUTGOING_TRANSLATION_PROFILE  preference 5  destination-pattern 905........  forward-digits all  no sip-register ! dial-peer voice 249 pots  description ** incoming dial peer249 **  port 0/0/0 ! dial-peer voice 70 pots  description **Raffiline**  translation-profile outgoing remove7  preference 5  destination-pattern 7T  port 0/0/0  forward-digits all  no sip-register ! dial-peer voice 71 pots  corlist outgoing call-local  description **CCA*Raffi*LocalMob**  translation-profile outgoing remove7  preference 5  destination-pattern 705........  port 0/0/0  forward-digits all  no sip-register ! dial-peer voice 72 pots  corlist outgoing call-local  description **CCA*UAE**  translation-profile outgoing remove7  preference 5  destination-pattern 70[2346789].......  port 0/0/0  forward-digits all  no sip-register !  --More--         dial-peer voice 80 pots  description **ceoline**  translation-profile outgoing remove8  preference 5  destination-pattern 8T  port 0/0/1  forward-digits all  no sip-register ! dial-peer voice 81 pots  corlist outgoing call-local  description **CCA*ceo*LocalMob**  translation-profile outgoing remove8  preference 5  destination-pattern 805........  port 0/0/1  forward-digits all  no sip-register ! dial-peer voice 82 pots  corlist outgoing call-local  description **CCA*ceoUAE**  translation-profile outgoing remove8  preference 5  destination-pattern 80[2346789].......  port 0/0/1  forward-digits all  no sip-register ! dial-peer voice 1115 voip  description ***Riyadh Ext.***  destination-pattern 1...  session target ipv4:172.20.0.1  voice-class codec 1    dtmf-relay h245-alphanumeric  no vad ! dial-peer voice 1117 voip  description ***Riyadh Ext.***  preference 1  destination-pattern 1...  session target ipv4:172.20.0.1  voice-class codec 1    --More--          dtmf-relay h245-alphanumeric  no vad ! dial-peer voice 91 pots  trunkgroup ALL_FXO  description **CCA*UAE*991**  preference 3  destination-pattern 99.  forward-digits all  no sip-register ! ! ! ! gatekeeper  shutdown ! ! telephony-service  conference hardware  no auto-reg-ephone  authentication credential admin cisco  em keep-history  em logout 21:0   max-ephones 100  max-dn 200  ip source-address 192.168.35.1 port 2000  service phone webAccess 0  system message CME  url services http://192.168.35.2/voiceview/common/login.do   url authentication http://192.168.35.1/CCMCIP/authenticate.asp    time-zone 38  date-format dd-mm-yy  voicemail 2222  max-conferences 8 gain -6  web admin system name admin secret 5 $1$UPwN$ObUkHrEMIGf.nVRQwncgX.  dn-webedit   time-webedit   transfer-system full-consult  transfer-pattern .T  secondary-dialtone 8  create cnf-files version-stamp 7960 Jun 27 2015 18:58:43 !  --More--         ! ! line con 0 line aux 0 line 2  no activation-character  no exec  transport preferred none  transport output pad telnet rlogin lapb-ta mop udptn v120 ssh  stopbits 1 line vty 0 4  privilege level 15  password cisco  transport input telnet ssh line vty 5 15  privilege level 15  transport input telnet ssh ! 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