Social Miner integration with Facebook feed was deprecated last year : https://www.cisco.com/c/en/us/support/docs/field-notices/702/fn70274.html Currently Social Miner supports integration with Facebook messenger but not feeds.

When you are typing reply on finesse desktop for an email your body content gets auto saved to drafts. There is a timer which saves the mail you are typing into drafts every 3 mins. So you can stop typing, attend the call and return back to your mail...

Hey Anthony I wish i was not serious :) but fact is usage of campaignResults.jsp gadget on finesse desktop have not been officially qualified by BU. This needs to be accessed and used on SM Administration page directly in order to respond to any twee...

Please note this may work but officially usage of SocialMiner gadgets within Finesse is not supported by Cisco BU. For example, feed.jsp and campaign.jsp etc.Do refer:https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-c...