Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Is it possible to get a start time of a call using jtapi?(I understand that adding an observer, capturing call connected event, and then recording the time is one way, but is there a stored property somewhere where this is tracked?)
I am trying to write a simple function to list device states but am getting an exception when I all getDeviceState.The user that I use has the following only, in both Roles and Groups:- Standard CTI Allow Control of All Devices- Standard CTI EnabledA...
After creating the provider and waiting for it to be up and running, I tried calling provider.getTerminals(). But this method returns null.When I looked at the properties of the provider, I found "canobserveanyterminal" property having 'null' value (...
I am tasked with finding the right API to query current status of endpoints connected to CUCM. By status, I mean "in call, busy, available", etc. and not just "registered".Based on my reading thus far, there are 2 options:1. RisPort -> SelectCtiItem ...
I am tasked with finding the right API to query current status of endpoints connected to CUCM. By status, I mean "in call, busy, available", etc. and not just "registered".Based on my reading thus far, there are 2 options:1. RisPort -> SelectCtiItem ...
I needed to assigned "CTI Enabled" and "CTI Allow control of all devices" permissions and needed to move the devices from available to controlled list for the user.Thanks for your assistance.
Thanks Nicholas. The following code with addition to your suggestions should do the trick:(Instead of doing anything inside the observers, I am polling the device status every few seconds to get the latest.) /* start up JTAPI */ JtapiPeer peer = Jt...
Thanks Mohan. My Administrator created another user for JTAPI and I added devices to it which returned successfully via getTerminals.The other user I was using earlier never showed the "Device Information" section for some reason. I assumed it was ab...
