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Hi,Has anyone built a complete call control and agent status change functionality using the non-gadget sample and finesse rest webservice api that works fine?The reason I ask is that currently we are using the Finesse desktop client with some custom ...
Mark,Thanks for your valuable feedback.Due to the complexity and effort we didn't pursue the custom call control build, we are currently settled with out of the box Finesse client with some custom gadgets for customization for screen pop and integrat...
Hi Aziz,I am trying to figure out the amount of effort required to build the complete call control toolbar by utilizing the non-gadget sample. Based on your above post, it looks like you have been implementing agent status and call control using non-...
We were not able to achieve our requirement using CUIC permalink.We are in the process of creating a custom gadget to pull agent data from ICM DB using a webSVC application.But again its not completely real time like CTIOS. The data is available in t...
When you specify the permalink in the gadget xml file you have to take care of the escape characters in the permalink.Eg: & becomes &< becomes <> becomes >So, you should try the following:<iframe src="http://10.86.140.90:8081/cuic/permalink...
