Hi,
I used the non-gadget sample in to custom .net web application. to get it to work i have used the redirect rules give to me in my earlier posts, i am kind of struck at point where i need to pass in the reason code for the agent to sign out. i have tried 2 approaches to get the reason codes.
- Send an ajax call to the finesse server to get the reason codes, the ajax call code is mentioned below, using this approach i ran in to a couple of issues.
- i get a No 'Access-Control-Allow-Origin' header is present on the requested resource error when i do a GET operation.
- i get a parser error if i change the dataType to jsonp in the ajax call, even if i get the reason codes back from the server.
- the second approach i used is to wire up a call in finessenongadget.js to get the reason codes. but for some reason the redirect piece doesn't work. when i look at debugger in chrome, i could see that the request wasn't redirected to the finesse server and hence i was getting an error.
First Approach
$.ajax({
type: 'GET',
url: reasonCodeUrl,
headers: {
"Authorization": "Basic " + btoa(username + ":" + _password),
},
dataType: 'xml', or 'jsonp'
success: function () {
alert('Success!');
}
});
Second Approach.
this.getReasonCodes = function (agentid, handler, errHandler) {
var method = "GET",
url = _webappPath + "/api/User/" + agentid + "/ReasonCodes?category=NOT_READY";
_sendReq(url, method, null, null, handler, errHandler, null, null);
};
Has any one faced this issue before, any help would be appreciated.
Aziz
