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Will someone point me in the right direction or show me an example on how to make a caller if they call from a certain phone number and put them in front of the queue if there are calls waiting in front of him. This would put the caller next in lin...
We are in the process of upgrading from Enhanced version to Premium version of IPCC 4.1x and we also want to upgrade our DB from MSDE to full version of MS SQL. is MS SQL 2005 compatibale or can we only upgrade to SQL 2000? Let me know, thanks.
Hi, I would like to know if this is possible and if someone has a sample on how to accomplish this.I would like to do the following:If a customer is waiting on a queue for more than 5 mins to transfer the call to a different queue if only the other q...
Hi all, I was wondering if anyone knows of any companies that offer IPCC Express 4.0 training. It would be ideal if they were in the Atlanta Area or if they offer on-site training. We are on version IPCC Express 4.02 (I think). We are looking fo...
Hello ccharlebois, I am trying to follow your attached script but I cannot make it work with my xml doc. I am viewing the getting started with scripts manual but it is not detailed when trying to use xml. I have my xml doc as this 123456 987654...
Make sure you select the QUEUE you are a supervisor off from the drop down menu. It is below the top toolbar. It should say Select Team and just select the queue.
Thanks, we are a incoming call Center, I needed the calling number.Now I am trying to do this via XML and having trouble doing so. I am trying to follow the script from above but no go. I will keep on trying.
Hi Daniel, This worked good. I got it to work using 1 number and your above example. Now all I need to do is see if I can get it working using the xml sample above. BTW i used CC_CalledNumber = Get Call Contact Info(--Triggering Contact--, Callin...
Hi Cderen. I need atleast 15 numbers to look at and We only have the express enhanced version with no access to a DB. Is there a way I can do this without having a DB?
