About asafshalom

asafshalom · 03-03-2008

Hi, does CVP has any effect on events recieved from ICM ?In a scenario where a call is routed through the CVP and then transferred by the CVP to an agent, will the events reported by the ICM will be effected (different from events we will receive in ...

asafshalom · 03-03-2008

I am looking for the minimal or recommended network latency issued by Cisco for IP telephony environment. In this case it will probably mean the acceptable latency between the GW and the IP phones itself.If someone has a reference an official documen...

asafshalom · 03-03-2008

Thanks, I did find an additional document stating a maximum of 150ms for VoIP telephony environment

asafshalom · 03-03-2008

Riccardo, assuming we are talking about the second scenario where a VXML is invoked. What will happen in case the call will be routed to a monitored agent? Will I receive the same events from the ICM as if the CVP did not handle the call? or will the...

asafshalom · 03-03-2008

As I understand from Cisco documentation, the CVP can serve as an entry point to the Contact Center which mean that an entire call can be concluded within the CVP and only once the customer choose to be directed to an agent the CVP will request an av...

asafshalom · 03-03-2008

Thanks, i tried looking in the SRND but there is no specific reference to latency numbers.

Member Since	‎03-03-2008 03:57 AM
Date Last Visited	‎08-18-2017 03:53 AM
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CVP effect on ICM events

Minimal/recommended network latency

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Re: Minimal/recommended network latency