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vincent.zheng
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About vincent.zheng
03-31-2021
vincent.zheng
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Member since
10-14-2016
87
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7
Helpful
1
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PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target. for call studio 10.5
Created by
vincent.zheng
in
Other Collaboration Subjects
03-29-2021
03-29-2021
My webservice call is using self sign certificate but with a chain. So in the IVR side, originally I...
Re: Is it possible to create Custom SayItSmart AudioItem for VoiceElementConfig using java code?
Created by
vincent.zheng
in
Contact Center
09-02-2020
09-02-2020
OK, found it. Need to call the constructor for public SayItSmart(String aClass, String inputFormat, ...
Is it possible to create Custom SayItSmart AudioItem for VoiceElementConfig using java code?
Created by
vincent.zheng
in
Contact Center
09-02-2020
09-02-2020
I have this question because I create a custom SayItSmart plugin to play alpha numeric string. And I...
Re: No Input Audio issue for Cisco Call Studio 10.5
Created by
vincent.zheng
in
Contact Center
01-10-2020
01-10-2020
I know what you mean, I can make it MaxNoInput to 1, and then using extra counter element and decisi...
Re: No Input Audio issue for Cisco Call Studio 10.5
Created by
vincent.zheng
in
Contact Center
01-10-2020
01-10-2020
OK, the flow will looks like this Setting part for Audio
Re: No Input Audio issue for Cisco Call Studio 10.5
Created by
vincent.zheng
in
Contact Center
01-10-2020
01-10-2020
Is it possible to change from Java code side? I look at the MBasicDigit.java I still don't understan...
No Input Audio issue for Cisco Call Studio 10.5
Created by
vincent.zheng
in
Contact Center
01-09-2020
01-09-2020
For all the digit capture, if I put audio in no input audio part, it will have following situation:I...
Implement Restful web service client in Call Studio 10.5
Created by
vincent.zheng
in
Contact Center
12-12-2019
12-12-2019
The library I use is following:http-client-4.5.10.jar httpcore-4.4.12.jar httpmime-4.5.10.jarHere is...
Re: Call Studio 10.5 - Voice Element to accept either DTMF input or Voice input
Created by
vincent.zheng
in
Contact Center
12-03-2019
12-03-2019
Now when I look at the java code and we want to understand where and how the code call Nuance to per...
Call Studio 10.5 - Voice Element to accept either DTMF input or Voice input
Created by
vincent.zheng
in
Contact Center
11-14-2019
11-14-2019
I have flow that contains Digit Capture, MenuOption elements, if I using DTMF for all of the element...
Calculate the average queue waiting time using finesse API
Created by
vincent.zheng
in
Other Collaboration Subjects
10-25-2018
10-25-2018
We decide to use Finesse API, however one problem is the queue waiting time. In Finesse API for the ...
Re: Is it possible to trigger the hot event in CVP Subdialog Return?
Created by
vincent.zheng
in
Contact Center
12-14-2017
12-14-2017
I just try on different environment, and I think this might be the issue.For those web service in th...
Re: Is it possible to trigger the hot event in CVP Subdialog Return?
Created by
vincent.zheng
in
Contact Center
12-14-2017
12-14-2017
Seems like nope.. but ICM will play the privacy message..
Re: Is it possible to trigger the hot event in CVP Subdialog Return?
Created by
vincent.zheng
in
Contact Center
12-14-2017
12-14-2017
"On the gateway"? Is it including the audio that ICM for playing? Because ICM should play the ICM me...
Is it possible to trigger the hot event in CVP Subdialog Return?
Created by
vincent.zheng
in
Contact Center
12-14-2017
12-14-2017
Normally, my IVR will do the logging flow first, at then go back to ICM for agent; Or when hot event...
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Public Statistics
Date Registered
10-14-2016
12:02 PM
Date Last Visited
03-31-2021
12:35 AM
Total Messages Posted
87
Total Helpful Votes Received
7
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User
Helpful Count
vincent.zheng
1
gorourke
1
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User
Helpful Count
gorourke
1
vincent.zheng
1
haydar.oracle.9
2
5
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