vincent.zheng

My webservice call is using self sign certificate but with a chain. So in the IVR side, originally I...

OK, found it. Need to call the constructor for public SayItSmart(String aClass, String inputFormat, ...

I have this question because I create a custom SayItSmart plugin to play alpha numeric string. And I...

I know what you mean, I can make it MaxNoInput to 1, and then using extra counter element and decisi...

OK, the flow will looks like this Setting part for Audio 

Is it possible to change from Java code side? I look at the MBasicDigit.java I still don't understan...

For all the digit capture, if I put audio in no input audio part, it will have following situation:I...

Now when I look at the java code and we want to understand where and how the code call Nuance to per...

I have flow that contains Digit Capture, MenuOption elements, if I using DTMF for all of the element...

We decide to use Finesse API, however one problem is the queue waiting time. In Finesse API for the ...

I just try on different environment, and I think this might be the issue.For those web service in th...

Seems like nope.. but ICM will play the privacy message..

"On the gateway"? Is it including the audio that ICM for playing? Because ICM should play the ICM me...

Normally, my IVR will do the logging flow first, at then go back to ICM for agent; Or when hot event...