I use Finesse JS with Angular and it works.

Cisco Finesse does not support modifying team configuration (id, name, members, etc.).

ewindgat: As described in the Cisco Finesse Web Services Developer Guide Release 11.0 on page 121 and 122, all users can use the API "Queue—Get List of Queues for User" to retrieve a list of queues for any user. I just tested it on a Finesse server a...

Hi,According to the attached state machine diagram, the agent goes to wrapup after the states "talking" and "hold". So, the only way to put the agent to WORK_READY is by handling a call. The states WORK_READY and WORK are call related. Keep in mind, ...

Unfortunately, Cisco Finesse doesn't support getting a subset of users, filtered by criteria (such as agent state). So, you have to get the complete user list and filter it on client side.If a large number of user are using Cisco Finesse, the "get us...