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We have built custom app using Finesse Rest APIs and it is deployed in AWS. we are observing 200/202 response for CORS (HTTP Options) Calls from Finesse Rest API (GET/POST/PUT HTTP Methods). But in Finesse server logs we have observed HTTP options ca...
Hi Currently Finesse accept content with xml and returns in xml format for http response, do we know does finesse content response can be in JSON format? We are using UCCE 11.6 and finesse 11.6 versions https://developer.cisco.com/docs/finesse/#!user...
HiWe have built softphone web app using finesse Rest api. we have used below APIs. Our partners compiling about latency issue while doing changeState and other call control APIs. We did observe 10 to 15 secs taking for requests to reach Finesse Serve...
Hi We have built phone app using Finesse Rest API. We have used changeState API with FinesseReasonID. we have never pass reasonCode for Signout. Please find same code logic below. We have observed system reason codes for not ready and signout in UCCE...
Denise,We are calling below APIs and most of them failing often in Production and logs are not getting logged in Finesse server too. All put calls we are passing requestID and requestId is not found Finesse Logs and our apps is not able help what cou...
Yes and it is giving Not found 404 evening Peripheral number exists in ICM, Can you please let us know what would be issue?Please let me know which logs do i need to see if i want. Finesse or Notification LogsCTI Server logs etc.
Yes Denise. we are calling http://<FQDN>/finesse/api/User/agentId know agent status and it throws 404 after entering agent id as user name and password. Same agent id is able to login in old thin client (windows based application) which talks to CTI...
