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I have the Cisco Manager Attendant Console version: 1.3(1ES12). How can I arrange the existing Speed Dial Groups (tabs)in alphabetical order and be able to lock it.
The agents intermittently disappear (not the same agent each time). Also some of the queues don't appear in Desktop Admin under server/personnel config/teams, but appear under Available Queues in the tab Contact Service Queue
I have a 2611 running EIGRP using 2 frame-relay T1s that are going to the AT&T frame/ATM cloud. That router has several sub-interfaces with DLCIs going to different parts of the country within our private network. My mission is to create redundancy a...
Hi there,I followed your instructions as I found version 6's CDR capability to present the data into a straight forward and readable document is quite the challenge. Unless you're like Russel Crowe in Amazing Minds.CM ver. 4 through the SQL query was...
