The Cisco (ACE-UPG2-LIC=) product is an upgrade from 8Gbit to 16Gbit throughput. How does a customer get this license? It is for the Cisco ACE 20 or ACE 30 Modules, which I believe are End of Sale, but still supported. Any help would be appreciated.....

Hey All,      I need to know why during the password recovery process for the CAT 6500 series with IOS that you have to do a "no shutdown" to the interfaces, again.**************************************************************************************...

My remote site customer needs to know how many CTI agents can a pair of PGs have in ICM version 7.5. We know there is a limit of 500 for the current version and I wanted to see if the number increases in a newer version of the ICM product.Thanks,R

What is a good trace use on ICM to look for specific errors to determine why vendor is saying PG is disconnecting?

Can you make changes in script editor while the ICM enviroment is in central controller simplex?