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Hello,Using Windows Jabber 12.9.0.53429... We have Secondary lines/Shared lines that pop up as incoming calls, then the call appears to answer but immediate show as On Hold. This is happening for multiple shared lines. End users shared this with o...
Hello, using CUCM 12.5. Is there a way to audit what happened to an incoming call? i.e. who or which device answered a shared line at a specific date or time? We have a shared line (x7100) that 15 people have it as a secondary line. An incoming ca...
Hello,We introduced MRA along with Jabber in May of 2020. All has been working great until I started configuring Jabber devices with a particular shared line using extension 7100. An incoming call rings for a half of a ring, then goes to voicemail....
Hello,
How does a person get the AnyConnect SBL prompt to appear on a Windows 10 Enterprise laptop? This is a domain joined PC. I have already installed Mobility Client and SBL Login Module v3.1.14018. What is supposed to happen and where on the ...
Hello,I'm having a problem and am asking for an extra set of eyes on this one. We have an old 24-port 2950 non-PoE switch on a floor of a building with separate voice and data vlans. The ports on the switch I have are set using network assistant wi...
Excellent! Thank you for this. Our vendor walked us through using the Unified Real-Time Monitoring Tool along with a 3rd party log viewer (TranslatorX) and we were able to find it as well. I like having multiple options, though and will give your ...
Thanks Roger. I thought of that too and looked into where we could set the DND for the secondary (shared) line. What we ended up finding was a combination of things taking place. One major thing was that we had the Call Forward and Call Pickup Set...
I did unchecked these settings on the shared line and we thought it was then fixed. The two that are checked in red made sense because jabber isn't always running for each person so they would show as unregistered. Staff have indicated that now it'...
