Are you using the "Forward after set number of rings" as shown (except with 4 rings)? Also, do you know which Webex Calling region the customer is in?

I am trying to replicate this in my own sandbox and am unable to. I only hear the compliance announcement once. A few questions so I can make sure I am setting up the same configuration: Which PSTN option are you using? (LGW/Premise or Cloud PSTN)Is ...

For real-time call information, only the user tokens are able to see the call details. After the call ends and the CDR is written, an admin token can use the Real-Time Call History to get the information about the call (https://developer.webex.com/do...