There are really two ways to do this, both with pros/cons.
If you need a Hunt Group rather than a Call Queue, you will just overflow from one HG to another, as mentioned previously.
A Call Queue is a better approach, and you can use Skill Based hunti...
I will also mention that Webex Connect SMS does support archiving and retrieval, and is a more comprehensive solution for clients/patients that are wanting to message the business, rather than just individuals. When you think of a client or patient s...
Business Texting messages are archived for 400 days currently. If you need those records for a discovery/compliance matter, you can open a ticket with Cisco to obtain those. Cisco is working to add Business Texting to the eDiscovery tool within Contr...
The API call itself will work fine when the other party is not a Webex user. You will be able to see the caller details in the API response. Your problem is the sandbox doesn't include PSTN, so you don't have a real number to dial in to your Webex us...
All Users/Workspaces at a Location share some common things: PSTN connection, DID pool, Call Park Extensions/Groups, etc..
In general, we recommend a unique Location per physical building, but a group of buildings in close proximity, like you would f...
