Hello, In a Webex site I'm managing there are 34 users and 40 meeting licenses assigned. There are some generic accounts used for trainings, events, etc. that usualy need to hold several simultaneous meetings. We're facing the problem these accounts ...

Hello, yesterday we have an incident with a CUBE cluster in which both CUBEs stopped processing SIP calls and I found this in the logs: 081377: Jun 21 2024 14:32:41.275 BUE: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Licens...

Hello, I'm troubloshooting an issue where there is no ringback for incoming calls. The callflow is: PSTN -->(SIP)--> CUBE --> IVR --> (Enter extension XXXX) ---> CUCM ---> (Extension XXXX) While the extension is ringing there is no ringback for the c...

Hello, my customer needs a script for a post call survey that generates a custom report with the results of the survey. It is already done and works fine using the post call treatement feature. The problem is that the customer needs that to be used e...