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liseboyer
Level 1
Level 1
Member since ‎11-04-2009
‎08-18-2017
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  • 4 Posts
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Want to understand the Difference between Attempt sign in and sign in in Unity Connection

10-03-2014
I would like to understand the difference between Attempt sign in and sign in in Unity Connection.If I do a direct routing rule to attempt sign in and another routing rule directly to sign in, what would be the difference for the caller (inside calle...

UCCX – Agents want to see with IP Phone Agent, when calls come into queue, Caller id instead of CTI port number for UCCX.

04-15-2011
My client replaced an UCCE by an UCCX.  We have only one port group (300) for all applications used for different agents group in country.  CSQ are configured by skills and one resource (agent) may have more than one skill.  We have no problem with C...

UCCX – Agents want to see with IP Phone Agent or CAD # of calls by CSQ and not only total numbers of calls waiting.

04-15-2011
My client replaced an UCCE by an UCCX. We have only one port group (300) for all applications used for different agents group in country.  CSQ are configured by skills and one resource (agent) may have more than one skill.  The agent can NOT see the...

Change Background and ringtones in batch

01-21-2011
My customer has a CUCM 7 (Lenux) and wants to change few background image and ringtones remotly (not directly on sets).  How can you do it?  Thanks in advance!
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Member Since ‎11-04-2009 07:15 AM
Date Last Visited ‎08-18-2017 03:53 AM
Posts 4