I have not checked the event viewer yet. I know the user is on connected to the LAN here through ethernet. he had given me the problem report file. all i know is on the wired and it started happening after the upgrade from 1709 to 1803
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Here at a site i'm supporting i have one user who is having this issue. I wonder if it also has to do with certain windows 10 builds. This user has W10 version 1803 i believe. Before he got some windows updates it was working well for him. So possibly a microsoft issue but still mainly on cisco's end just generally looking at it. I have tried 22.214.171.124 and it still crashes on him. It doesn't crash every day but more like a few days in a row when it's really bad or every other day when it's behaving a little better. It's a nightmare for him at this point because like the bug states, the app will fail to restart. He restarts his machine when it crashes which is the only way to get the app back up and running. Very frustrating for the user and myself.
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Hello. I've got a very interesting situation going on at my workplace. I am an IT tech here for onsite support. I started here in late may and have heard of finesses issues ever since i've been here. Finesse seems to have more than one issue for each user who uses it but the main issue is people are randomly getting booted off the finesse server and are having to sign back into it. There is one rare case where i have a user where his cisco ip softphone will crash on him and then his finesse gets booted out. He reboots his machine to get things back working. For the cisco app crashing i originally looked on here months back and found that there were windows 10 compatibility issues. I believe he was on W10 version 1607 or 1703 before. I had to update him to version 1803 for another application to work properly here. Once that upgrade was done is when his app started crashing i believe. However the finesse drop has been happening to him and other users no matter what OS they have, whether it be Windows 7 or 10. Here i've done extensive research on the data side of the network here with help from the network team and we can't find what causes that problem. Bandwidth wise, everything looks good even when the cisco crashes of finesse issues happens. Here we have 2 internet circuits, one for general internet and one for applications, etc. I am thinking it is the VOIP side of the network but the analysts need details which some users will be logging information for me so i can give them those details. I don't believe physical cabling is the problem here. A manager i've talked with says getting booted off of finesse is "uncommmon, but still happens". So in my opinion which i've shared with the analysts for the network, i believe it's a VOIP issue or config issue. I'm not sure if the cisco ip app and finesse are similar in any way in relation to what servers they use or what ports they use. Also, for the user having the cisco app crashing, i had updated him to version 126.96.36.199 ES which apparently made windows 10 compatibility better but no luck for it. Apparently on the threads here there's also an 188.8.131.52 version but the few users reported no luck for that version too. There is a proxy here. For the 2 internet circuits we have here, one is comcast, the other is verizon. comcast is coax and verizon is DSL. If i understand things right, the applications among other things run on the DSL line which would include chrome and the cisco phones. And like i've mentioned the DSL line has been stable for 4 days running. Some hardware changes were done late last week. And for a last note, the user with the app crashes, his machine is in very good condition in my opinion. the OS looks to be in good shape, no viruses, performance is great on it. He is connected through ethernet all the time. I also did a fresh uninstall of Cisco IP with Revo Uninstaller and then installed 184.108.40.206 so with a proper uninstall and reinstall the app is still crashing. Thank you, Gabe
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hi, i'm new here. hopefully following the rules properly with this post. i work in a building where this is a group of customer service and sales people who use cisco IP for calls. What is very strange is most of the users already have windows 10 on their machine and it is not an issue on anyones machine except for one user. BUT, the main difference which i believed to be the issue originally with 8.6.6 before even using 220.127.116.11 is that this user is the only person who has Windows 10 version 1803 here in the office. I had to update him to version 1803 as version 1709 caused issues with a certain program that is used here. Cisco IP version 8.6.6 started having issues within a few days of the update. We had noticed the app would usually work for a decent amount of time just by rebooting the machine. After a few weeks of the random crashes i had found the bug post and the thread about 18.104.22.168 ES possibly fixing the issues. I had installed this for him yesterday at the end of the day and he got back to me today, the next day almost roughly 24 hours after the install. I see in CSCvm92051 that apparently there is also a 22.214.171.124 and yet that did not fix it as well. Like i mentioned this has only been occuring for the one user who has version 1803 of windows 10. All the other users have version 1709 and there may even be a few machines out there still with 1607 all with no issue except for the 1803 machine.
For anyone seeing these crashes with 8.6.6 through to 126.96.36.199 can you please let me know what versions of windows 10 you are using?
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