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Hi, We have just a third party recording server to their CUCM (ver 6.1) and UCCX (ver 5.0) environment. Every agent call is recorded with this server. The server is calling Zoom CallRec (ver 4.8.3). Basically when an agent places or receives a call, ...
Hello, We have a Cisco IPCC Enterprise 7.5.7 and because of a replication problem we experiencing inbound script versioning.Now, we have in our system an old version and we want to restore it. Can anyone tell me where Enterprise scripts are stored an...
Hello everyone,Recently I made a Contact Center Express upgrade from 4.5 to 5.0 and after solving the most visible problems I find a issue witch I can't figure out how to solve it.In CCX 4.5 version in the ContacCallDetail table, if the destinationTy...
I have a dummy question. I have a customer that want to by a Cisco 7985G IP Phone registered to a Cisco CallManager 6.1 and I don't know what to offer. The CP-7985-PAL + 6 x ULs are all I need to register CallManager 6.1? If yes what is the reason of...
Hello,My solution is based on a Cisco 2821 Voice Gateway with two E1 interfaces (One connecting the PSTN and one for old PBX Ericsson). All my FAX machines are connected to old PBX and calls initiated from both sides works fine.My problem is with FAX...
Hello,
We have the same problem with retransmission. How did you solve the problem?Did you figure out the cause of retransmission?
Thank you for your help,Dan
Hi,Thank you Graham for your post. At this moment Zoom do only recording. Our costomer supervisors used Cisco Supervisor Desktop feature for monitoring. This problem of bad monitoring sound starts from the intruduction point of SPAN less recording so...
