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- About boussioss
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Member since
06-09-2008
14
Posts
10
Helpful
1
Solution
08-13-2015
04:29 PM
I don't know if we got them at the same place as the original replacements. But take a look around and make sure you get the ones with the step down.
... View more
08-13-2015
04:28 PM
Yes, they were terrible. The latest batch of rubber gaskets (we call them rubber eyeballs) we bought were vastly improved, they have a very thin extension on the end that slides through the hole and allows you to pull the rest of it through easily. I hope I attached the picture correctly.
... View more
12-29-2014
03:42 PM
We are beating our heads against the wall on exactly the same thing. Did you ever get resolution on it?
... View more
04-21-2011
08:23 AM
We bought the one part and used them on all of the phones. It doesn't appear to be a problem.
... View more
04-21-2011
08:10 AM
We purchased the little rubber eyeballs from http://www.twacomm.com/catalog/model_SWITCH-16000.htm?sid=523E7336FCBECC61023C4413707DF57F ) They were really inexpensive. We purchased others from somewhere else, but they are no longer in business. We have replaced them on 7940, 7941, 7960 and 7961 telephones as problems have been reported. I always date the inside of the phone when I have replaced them and haven't had to do it more than once. It has been at least a year. The problem for us appears to be mostly on telephones that are not used frequently.
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03-31-2011
08:57 AM
We have had this trouble for quite some time and have cleaned the contacts under the hookswitch, but on some phones that do not get a lot of use, we have been very successful in replacing the little rubber button contact that we can purchase inexpensively (about $1 each at http://www.twacomm.com/catalog/model_SWITCH-16000.htm?sid=523E7336FCBECC61023C4413707DF57F ) It is easy to replace and they haven't had any problems since.
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Created by
boussioss
in Other Collaboration Subjects
in Other Collaboration Subjects
06-18-2008
07:29 AM
06-18-2008
07:29 AM
Thanks, that is the information I needed.
... View more
Created by
boussioss
in Other Collaboration Subjects
in Other Collaboration Subjects
06-17-2008
10:04 AM
06-17-2008
10:04 AM
It is a working telephone number without a telephone. We use the CTI route points as telephone numbers that either forward to a real number (because we want to keep the real number hidden) or go straight to voice mail for special recordings.
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Created by
boussioss
in Other Collaboration Subjects
in Other Collaboration Subjects
06-17-2008
09:53 AM
06-17-2008
09:53 AM
I have it working by changing the setting to On at the route group. I never could figure out what anyone means by "changing it at the Gateway". I could never find the gateway settings. I guess it works, but for my own education it would probably be good to know what that means exactly. Thanks for your help, Sally
... View more
06-16-2008
02:40 PM
We just did the upgrade from 4.1.3 to 6.1.1 two weeks ago. Make sure you do the DMA a week or two ahead of time, it doesn't hurt to sent the output to Cisco to look over, even if it is just warnings. A couple of things we stumbled in clearing up afterwards: the new version has to have a CSS on the CForwarding feature that didn't allow us to forward calls to cell phones. Check your caller id, mine didn't show the calling number the way I wanted it to and I had to change that since I use it for 911 calls. I had to get licenses for each of the telephones that I already had installed so that I could delete or add phones. The ring tones had to be added back on as well as the MOH, they did give a heads up on that. The biggest problem I had was regarding the ac account (attendant console). It was imported as a end user rather than an application user, so I had to delete the ac account in active directory and wait 48 hours for it fall out before I could add it as an application and get my attendant console users back up. All in all, it wasn't as bad as I had anticipated, but we did a lot of homework ahead of time.
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Created by
boussioss
in IP Telephony and Phones
in IP Telephony and Phones
06-16-2008
01:55 PM
06-16-2008
01:55 PM
Make sure you take out the power amplifier, we use many different versions of the plantronics headsets on our 7961 phones without any problems at all.
... View more
Created by
boussioss
in IP Telephony and Phones
in IP Telephony and Phones
06-16-2008
01:50 PM
06-16-2008
01:50 PM
This is a new "feature" in 6.x, we found the same thing when we did an upgrade from 4.x
... View more
Created by
boussioss
in Other Collaboration Subjects
in Other Collaboration Subjects
06-13-2008
06:57 AM
06-13-2008
06:57 AM
I appreciate your concern, but I want all of my calls to have their external number visible to all outgoing calls. I really want to keep things as simple as possible, I do not want to have many calling search spaces, I just want to set up the default at a high level that allows all external numbers to be visible on all calls. I use it for my 911 and I have a DID number for every one of my phones. So if I only have two route groups and I change the Use Calling Party\'s External Number Mask from "Default" to "On", on both route groups that should essentially allow the external numbers to be visible on all calls? Thanks, Sally
... View more
Created by
boussioss
in Other Collaboration Subjects
in Other Collaboration Subjects
06-12-2008
02:47 PM
06-12-2008
02:47 PM
We recently upgraded from Call Manager 4.1.3 and would like our Calling line numbers to be presented to all outgoing calls. This configuration has changed in 6.1.1, it migrated it to say "default" and I know where I can change it on my translation patterns or route pattern configurations to allowed. However, the documentation says: "You can use the Calling Line ID Presentation field in the Gateway Configuration window to control whether the CLID displays for all outgoing calls on the gateway." But I can't find where to change it on the gateway. Help please?
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Labels:
08-13-2015
I don't know if we got them at the same place as the original
replacements. But take a look around a...
08-13-2015
Yes, they were terrible. The latest batch of rubber gaskets (we call
them rubber eyeballs) we bought...
12-29-2014
We are beating our heads against the wall on exactly the same thing. Did
you ever get resolution on ...
04-21-2011
We bought the one part and used them on all of the phones. It doesn't
appear to be a problem.
04-21-2011
We purchased the little rubber eyeballs
fromhttp://www.twacomm.com/catalog/model_SWITCH-16000.htm?si...
03-31-2011
We have had this trouble for quite some time and have cleaned the
contacts under the hookswitch, but...
Created by
boussioss
in Other Collaboration Subjects
06-18-2008
06-18-2008
Thanks, that is the information I needed.
06-17-2008
It is a working telephone number without a telephone. We use the CTI
route points as telephone numbe...
Created by
boussioss
in Other Collaboration Subjects
06-17-2008
06-17-2008
I have it working by changing the setting to On at the route group. I
never could figure out what an...
06-16-2008
We just did the upgrade from 4.1.3 to 6.1.1 two weeks ago. Make sure you
do the DMA a week or two ah...
06-16-2008
Make sure you take out the power amplifier, we use many different
versions of the plantronics headse...
Created by
boussioss
in IP Telephony and Phones
06-16-2008
06-16-2008
This is a new "feature" in 6.x, we found the same thing when we did an
upgrade from 4.x
Created by
boussioss
in Other Collaboration Subjects
06-13-2008
06-13-2008
I appreciate your concern, but I want all of my calls to have their
external number visible to all o...
Created by
boussioss
in Other Collaboration Subjects
06-12-2008
06-12-2008
We recently upgraded from Call Manager 4.1.3 and would like our Calling
line numbers to be presented...
Public Statistics
| Date Registered | 06-09-2008 04:18 PM |
| Date Last Visited | 08-31-2018 12:01 AM |
| Total Messages Posted | 14 |
| Total Helpful Votes Received | 10 |
