I have a customer who wants to implementing call monitoring. All their agents and supervisors are running Citrix client. Is it possible to do monitoring over a Citrix client? Thanks TIA.

When I accessed the UC500 using GUI, I noticed that the phone button assignments didn't display correctly. I have buttons configured various ways, normal, shared, monitored, etc. The buttons configured normal show up correctly, but not others. Als...

I am trying to use a VPN tunnel as a back up to my T1 connection. The main site has an ASA5505 and the remote site with the Cisco2811. I am having a problem brining up the VPN tunnel when the T1 goes down. I have been searching for a sample config...

Attendant console fails to show the status of a line correctly(it doesn't change at all) when a call comes from PSTN. This line is in a ringing line group. The line status show correctly when an ext. to an ext. call is made from this line. However...

Has anyone successfully installed the UC20 on WMWare Workstation? I have tried to installed it a few times without success. When it tries to reboot, it says that it can't find a primary partition. I appreciate anyone's advice.TIA,HYW.