Attendant Console Line Status

[HYE WILSON]

Attendant console fails to show the status of a line correctly(it doesn't change at all) when a call comes from PSTN. This line is in a ringing line group. The line status show correctly when an ext. to an ext. call is made from this line. However, the line status correctly shows when the call from PSTN is made to a DID extension. Does this have anything to do with a fact that the ext. belongs to a line group?

TIA.

HYW.

[wong34539]

Generally this issue is caused if the firewall is enabled on the client computer.

In order to resolve this issue, disable the firewall in the client PC. Or, if it can not be disabled, complete these steps:

If there is a firewall placed between the Telephony Call Dispatcher (TCD) server and AC client, open these ports:

Transport Control Protocol (TCP) ports 1099 - 1129

TCP port 2748

All User Datagram Protocol (UDP) ports. The UDP ports are used for the line status.

In order to control the UDP ports that are used by the Attendant Console for line state, configure the LocalHost IP Address field in the AdvancedSettings Dialog.

Enter a value in the IP Address:Port format. For example, 10.107.209.201:2658.

Open the UDP 2658 port at the firewall.

Exclude the AC client in the firewall.

Restart the computer telephony integration (CTI) and Cisco Secure Desktop services.

[HYE WILSON]

Thanks for the reply. There is no firewall placed between the TCD and the AC client. I will check to see if the firewall feature is enable on the PC.

Thanks,

Hyw