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Hi All, I have a question regarding JTAPI usage and the following are my scenarios: Scenario 1:1. Silent and Whisper functionalities are added on a gadget on Finesse desktop2. Two (2) workstations are used each for Supervisor and Agent (total of 4) ....
Hi, I have a Java web application Finesse gadget where the Supervisor can initiate Silent Monitoring, Whisper Coaching and Conference (Call Barge replacement) through JTAPI. I have configured Supervisor and Agent's IP Phones (desk phones) on CUCM. Si...
I'm trying to set 10.10.20.100 as my local's primary DNS but I'm getting the "An unexpected condition occurred. Not all of your requested changes in settings could be made" error. Error:
Hi, Is there any way to know that a call is barged-call from the JTAPI events point of view? I was thinking if there's any indicator from terminalChangedEvent or callChangedEvent that will let me know that a certain call is a barged-call. I'm trying ...
Hi Umesh, The startMonitor method works for Jabber-Jabber and Jabber-Desk phone. We will be testing other scenarios like Desk phone - Jabber (incoming/outgoing). By the way, any idea regarding the difference between startMonitor and updateMonitor on...
Hi, I guess it's affecting some users that using the UCCE on Sandbox that is getting this problem. Maybe there are already guys here encountered the same. Please let me know if this post does not fit here. I'll take it down. Thank you very much!
Hi Denise, Thanks for your reply, I think this is the best solution for now. But if ever your team will have a better solution in the future, please let me know. Thank you very much! William
