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we are looking to provide Agent with a custom button on ECE chat screen, if they need to open CRM for any chat, they can click on this button and it will open CRM page for Agent. Is it doable? please suggest how it can be done.
I have a query on how Google CCAI that is integrated currently with On-prem UCCE will work when we migrate to Webex contact center in near future.We are integrating our Cisco On-prem UCCE with Google dialogflow CX (Text-to-Speech)(and in turn with sm...
Hi Community users, Recently upgraded finesse from 11.6 to 12.6 and then facing issue with a custom gadget, this gadget is hosted on a IIS webserver and have a "gadgets.io.makeRequest(url, response, params)" method written inside to send some call in...
I need to display a toaster Notification on agent state change for a specific Not ready Reason code. I am looking for some help that how i can use Finesse.ClientServices.Toaster class in custom gadget javascript and this notification should be not an...
My current call flow has a 3rd party gadget which is making a Siebel pop up happen and then write some data in to SQL DB using Web API. This gadget and web API is working fine on windows 8 server using Finesse 10.5 but when we migrated the same 3rd...
Hi David, If I go with button outside ECE chat window by using another gadget I can open CRM and pass variables for the recent chat only while my need is if required agent have concurrent chats he can open CRM by click button on the active chat and ...
Restarting Finesse Tomcat has helped to resolve this issue for now, but do I need to clear cache on server side or start Tomcat if any modification is done in the custom gadget. FYI using ?nocache has not helped.
Hi Denise,Thanks, i saw your reply and looking in to my gdget.js file to solve the error, i feel that it is progressing and i am able to load the gadget now. I'll keep you posted further on it's progress.
Hi,i Sent you a private message attached with my gadget code yesterday, please have a look in to that and share your findings. As even after doing no cache the gadget is not loading.
