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I am running into the following scenario: CAD is working fine however when the agent wishes to view the statistics opening the window is immediately greyed out and then the application hangs. I am running CCM4.0(2a)sr2c and IPCC Express Enhanced 3.5...
I have entries that I can view via the Global Directory in CCM but don't see in the directory listing in Attendant Console. The entries I am testing against are old entries. Can someone please give me an idea of where I should be looking to find ou...
I am getting "Could not verify db backup." and "Could not backup CRS successfully on <servername>." and want to know what is going on. I can't seem to find any troubleshooting information on the CCO site for BARS. I did check one document that was ...
We've just recently upgraded from 3.1(5) to 4.0(4) and are seeing error messages in the Event Viewer to the effect of:Event Type: ErrorEvent Source: MSExchangeDSAccessEvent Category: Topology Event ID: 2102Date: 11/2/2004Time: 11:35:17 AMUser: N/A...
I have two switchboard operators using Attendant Console. I've set up the hunt group to hunt from one attendant to the next - Line 4 attendant 1,Line 4 attendant 2,Line 5 attendant 1,Line 5 attendant 2, etc.What is happening is 3 calls are coming i...
I did some digging and found the documentation for configuring Circular Hunting. The docs say to find the file acconfig.bat in the C:\Program Files\Cisco\CallManagerAttendant\bin folder. I don't have this file. I am running CCM3.3(3) and Attendant...
Hi Paul,I am able to log into the AppAdmin site on my new CCC server since installing the spB for 2.2(5). The patch wasn't working on the old server so I have now taken that on out of the equation.Thanks so much for all your help!Monica
