I am running into the following scenario: CAD is working fine however when the agent wishes to view the statistics opening the window is immediately greyed out and then the application hangs. I am running CCM4.0(2a)sr2c and IPCC Express Enhanced 3.5...

I have entries that I can view via the Global Directory in CCM but don't see in the directory listing in Attendant Console. The entries I am testing against are old entries. Can someone please give me an idea of where I should be looking to find ou...

I am getting "Could not verify db backup." and "Could not backup CRS successfully on <servername>." and want to know what is going on. I can't seem to find any troubleshooting information on the CCO site for BARS. I did check one document that was ...

We've just recently upgraded from 3.1(5) to 4.0(4) and are seeing error messages in the Event Viewer to the effect of:Event Type: ErrorEvent Source: MSExchangeDSAccessEvent Category: Topology Event ID: 2102Date: 11/2/2004Time: 11:35:17 AMUser: N/A...

I have two switchboard operators using Attendant Console. I've set up the hunt group to hunt from one attendant to the next - Line 4 attendant 1,Line 4 attendant 2,Line 5 attendant 1,Line 5 attendant 2, etc.What is happening is 3 calls are coming i...