I have a customer that wants to keep their investment into LivePaerson Chat application. I was told I should be able to use SM to provide that need into Finesse. Stand alone LivePerson will not work with Finesse as a workflow doing a URL pop into a t...

I have the following issues with DTMF...... If I dial from my cell phone or a land line to my menu in UCCE/CVP I do not get the option. It is like the system is not getting it. If I dial the DN internally it works and if I dial 9XXXXXXXXXX from a IP ...

I have a customer that needs to allow supervisors to do Dynamic skilling but can only run CCE 9.01 is there someone out there that has aa application that can do what 10.5 can do and allow you to do dynamic re-skilling.

I need to know is there an API that will allow me to do Dynamic Re-skilling from supervisor desktop. I know you can do it in 10.x and later so please do not tell me to upgrade...that is not an option at this point. The customer is currently running o...

  Currently we are using a proxy to connect my 9971 to the Corp UCM which is running ucm 8.6.2a the phones registers but all calls drop when they connect. I would say that was a codec mismatch but since no one with the 79XX phones are having those is...