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I have a customer that wants to keep their investment into LivePaerson Chat application. I was told I should be able to use SM to provide that need into Finesse. Stand alone LivePerson will not work with Finesse as a workflow doing a URL pop into a t...
I have the following issues with DTMF...... If I dial from my cell phone or a land line to my menu in UCCE/CVP I do not get the option. It is like the system is not getting it. If I dial the DN internally it works and if I dial 9XXXXXXXXXX from a IP ...
I have a customer that needs to allow supervisors to do Dynamic skilling but can only run CCE 9.01 is there someone out there that has aa application that can do what 10.5 can do and allow you to do dynamic re-skilling.
I need to know is there an API that will allow me to do Dynamic Re-skilling from supervisor desktop. I know you can do it in 10.x and later so please do not tell me to upgrade...that is not an option at this point. The customer is currently running o...
Currently we are using a proxy to connect my 9971 to the Corp UCM which is running ucm 8.6.2a the phones registers but all calls drop when they connect. I would say that was a codec mismatch but since no one with the 79XX phones are having those is...
I have tried running the CCSIP debug all and it over whelms my gateway..... What do you suggest since I can not use that and my call path is end to end SIP from the Telco to my solution.
Could you point me to this because I have a customer who would like that to be handle by supervisors.... Right now can not upgrade to 10David Constantino's Mobile Device
I am running 9.0 for UCCE, CUCM, and CVP.....When I press the record button on CTIOS agent I get a 101707 error with somthing about the route. Then I do a script monitor I notice the flow stops at the first run ext script nodeI have attached the PG L...
I need to know if anyone has a work around for using CCB internally. The only thing I can think of is adding a lable to the ICM script and send the call through the voice gw since that is a prereq for CCB. Or I guess I could translate the internal c...
Keep in mind this is pre-normalization from a Verizon SIP Trunk Service all numbers coming in I am prepending the 222 I can have multiple triggers. Pre-Normalization Flow: 1. Do trigger pre-normalization sequence exist ? trigger pre-normalization...
