Hi, can anyone share with me the stored procedure scripts for CUIC Version 11.6(1). I'm curious how they wrote the stored procedures and can't find the code for them.

I'm hoping that someone can help me understand the output from the Detailed Call by Call CDDR Report. In the example below an agent transferred a call another agent. My questions are, is there a way to see how long the customer was on hold after the ...

I've been asked to find which call have been dequeued from the Contact Service Queue Activity Report. My assumption was that these could be identified on the Detailed Call CSQ Agent Report, but I haven't been able to figure it out. Does anyone have a...

On the Detailed Call CSQ Agent Report there are calls that have duplicate Node ID's. Some of these have different values for talk time. How does the program calculate talk time if there are multiple rows with different talk times in other reports suc...