I'm hoping that someone can help me understand the output from the Detailed Call by Call CDDR Report. In the example below an agent transferred a call another agent. My questions are, is there a way to see how long the customer was on hold after the first agent transferred the call? Can I see when the second agent started talking to the customer?
| Node ID - Session ID - Sequence Number | Start Time | End Time | Contact | Originator | Destination | Called Number | Original Called Number | Application Name | Queue Time | Talk Time | Hold Time | Work Time |
| Type | Disposition | Type | ID | Directory Number | Type | ID | Directory Number |
| abc | 7/12/2021 13:44 | 7/12/2021 15:01 | 3 | 2 | 1 | fake | 19191 | 2 | | 22222 | 11111 | 11111 | corp_Main | 0:18:48 | 0:09:39 | 0:34:25 | 0:00:55 |
| abc | 7/12/2021 13:44 | 7/12/2021 15:01 | 3 | 2 | 1 | fake | 19191 | 2 | | 22222 | 11111 | 11111 | corp_Main | 0:00:02 | 0:15:31 | 0:00:00 | 0:05:23 |
