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Hello I need help figuring out a way to add a queue while a person is in the queue already.So basically if a person is in the queue for more than a minute i want to include supervisor queue to be considered. i`m using"Queue to Enterprise Skill Group"...
Hello I`m trying to create a simple test call flow in ICM Script editorI added "Menu" node to the script, connected 2 connectors and I cannot assign cases to buttons in properties (attached GIF of me trying to do it)I tried to close and re-open the I...
Thank you for the reply, but I specifically need to be able to direct a call to a "Customer Service" representative, if one of them will become availableI won`t have people in "Supervisor" at all times, they will only login to help during hard times,...
