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UCCE ICM Script editor, menu node, cannot select case in properties

gustavskii
Level 1
Level 1

Hello

 

I`m trying to create a simple test call flow in ICM Script editor

I added "Menu" node to the script, connected 2 connectors and I cannot assign cases to buttons in properties (attached GIF of me trying to do it)

I tried to close and re-open the ICM Script editor, but it didn`t help

 

1 Accepted Solution

Accepted Solutions

Omar Deen
Spotlight
Spotlight
1 Reply 1

Omar Deen
Spotlight
Spotlight

Don't mess with that Menu node... it's garbage

You need to learn CVP microapps. I attached some notes on Microapps as well as provide a link below for scripting with CVP

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_0_1/maintenance/Guide/PCCE_BK_PE72BBDB_00_pcce-admin-config-guide-11-0/PCCE_BK_PE72BBDB_00_pcce-admin-config-guide-11-0_chapter_010100.pdf

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