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Quick note to reach out and see if anyone here can recommend a Cisco related job board to post this (https://www.edjoin.org/Home/DistrictJobPosting/1240370) We have an open position for a Telecommunications Analyst (To assist with our Cisco UCM and U...
Is it possible that an Agent can be auto logged-in to Finesse (Bug?) Agent reports that he logged out successfully and when arrived the next morning he was logged-in and in not ready state. Is there a log to see login/ logout statistics and or time s...
Thank you, @Gregory Brunn I'll check out the activity report you recommended.@Gregory Brunn wrote:There is no way to auto logon an agent to my knowledge but with programming hey who knows what someone has done. I think a more likely scenario is agen...