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Hi,
On our UCCX we forward incoming calls outside office hours to a mobile number.We use a direct SIP trunk without our own managed SBC.
When forwarding an incoming call to a mobile number the caller ID of our servicedesk is presented on the mobile. ...
Hi,I have the following challenge for the following case:We do have:- Cisco UCCX environment.- 50 customers- 15 agentsWhat the manager servicedesk wants:- SLA report per customer- Skillbased routing based on customer (dedicated agents for a customer)...
On the Publisher at this moment I see almost 2 GB of data in the folder:\usr\local\thirdparty\jakarta-tomcat\webapps\carreports\reports\pregenerated\topncallsbycharge\topndestinationsbyduration\topnusersbycharge\topnusersbyduration This data is in th...
Hi,
I trying to read a XML document.
I need the value onCaller_Mail where onCaller_Group=A and onCaller_DN=5002 (see xml sample at the bottem)
I tried:
response=get XML Document Data("//onCaller[(onCaller_DN='"5002"') && (onCaller_groep='"A"') ]/onCa...
Hi,
I am looking how I can copy a prompt file in the repository via a CCX script.
for example:
copy Prompts\RecA.wav => Prompts\RecB.wav
anyone any idea?
Thanks in advance,
Wim
Hi Elliot,Thanks for your response.I know that indeed some ITSP will restrict calls or the caller ID based on the number that they route to the SIP trunk. That is the case in our scenario and that is why we accept that when the incomming call is redi...
Hi Bill,Thanks for your response:
I do use a Call Redirect. See attachment.That works fine. And the receiver sees on his mobile phone the servicedesk caller ID instead of the orignal caller ID, that is also fine. But the strange thing is that when th...
Hi Elliot,
Thanks for asking: The customers are identified wit a 4 customer code (PINcode). After the welcome message they have to enter the customer code (IVR).Wim
Hi Amojarra,
when I do a nslookup tools.cisco.com the result is: 72.163.4.38when I do a nslookup smartreceiver.cisco.com the result is: 173.36.127.32
both are not in your list.. any idea?
Thanks in advance,
Wim
Hi Anthony,Sorry for the late response...you moved me into the right direction.This is how it finally worked:S_onCallerDN = Get XML Document Data(D_onCallers, "//onCaller[onCaller_DN='" + Cl_Calling_Number + "' and onCaller_groepDN='" + Cl_Original_C...
