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Hi, I want to create a friendly URL to Finesse for our users rather than getting them to browse to the server name. I have created the A record in DNS finesse.<domain>.com:8445/desktop but when users browse to this they are redirected to the <fqdn>:...
I've downloaded the cop file associated with CSCvt19771 but when I come to install this it fails with the following error: Installed product contactcenterxpress is supported, Proceeding...Updating SystemDocker is not running on the system. Exiting......
Hi All,I'm working on a call flow to allow a user to hang up whilst in a queue and receivce a call back when they are at the front of the queue. The call flow is based on Cisco documentation here: https://www.cisco.com/c/en/us/support/docs/customer-...
Hi @Anthony Holloway Sorry I'm still having some issues in following the call flow between the 2 scripts. Script One:Ask user for callback numberDrop callerPlace new call to script two -script pauses here whilst the call to script two is queued unan...
Hi @Anthony Holloway Thanks for the reply. I think I must have misunderstood the role of the second script - I used mine purely to answer the call placed by the main application and to then leave the call in an answered state whilst it queues. I'll ...
