Actually our client want daily usage of CUIC reports at the end of the day. Currently we are exporting it by manual real time monitoring every hour and sharing.

Hi Devid,Thanks for the response.Actually we received error in CVP logs "Missed 2 VRU PIM heartbeats. Closing session and waiting for new connection from PIM." & after that CVP went into partial state. I want to check call handling capacity of CVP at...

There is no any limit on gateway for CCB offer. Its totally depends on the T1/E1 used for out-calling. There is setting in CVP operation console to limit Maximum number of calls per calling number.

Is it happening for both the OS (Windows 10 & 7) agent? If it happening only for windows 10, check the CIPC version as it not support for Windows 10 64-bit.

Its over WAN but at the same time other agent taking calls without any issue on same floor. Issue is happening for 4 to 5 agent at a time out of 100 agent on floor.