Hello Is it possible to tap into the Realtime audio/voice stream in Cisco UCM/Finesse? What would be the recommended approach to perform this activity? Are there any JTAPI APIs that can be used here?  Thanks in advanceVivek

Hello, We are trying to enable CTI controls for Cisco UCM using JTAPI.We see that these are the following device profiles we see:DEVICE_PROFILE_AUTOGENERATED_PROFILE - Autogenerated ProfileDEVICE_PROFILE_USER_PROFILE - User ProfileDEVICE_PROFILE_REAL...

I have been trying to use Cisco Finesse. I have tried with Cisco Finesse 11.5, 11.6 and 12.0 I login to Cisco Jabber and then try to login using Finesse webapp. But I have been running into this error for the past few days - Invalid ID or password. P...

Hi, I am trying to create a CTI app that can answer, hangup, hold retrieve Cisco UCM Calls.I am using javax.telephony.Connection.disconnect()While incoming calls that are answered and can be hung up correctly, calls that are not answered do not get h...