Hi Team, I am having an issue with how to restrict Supervisors to view only his/her team agent's skill profile in Webex CC. Currently the skill profile is not tied to any site or team. when the supervisor logins to control hub and opens skill profile...

Hi Team, Getting the below exception while calling Finesse endpoint using Rest_Client element. Your help to find the root cause is greatly appreciated. We had rebooted CVP VXML server, Finesse server, and then this error started happening. We run Upd...

Team, Is it possible to play some music while collecting DTMF input from the caller?. The user requirement is, we need to play some continuous music at the background while collecting the DTMF input. Means, IVR will play some music at the same time D...